Bilingual Member Services Representative (Healthcare)
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Overview
Job Description
Onsite | Full-Time | Consistent ScheduleMake a Difference—Every Day
If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Member Services Representative, you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them.
What You’ll Do- Answer inbound calls and emails from members, caregivers, and providers
- Help with questions about benefits, eligibility, claims, and enrollment
- Resolve most questions on the first contact; work with internal teams when needed
- Make outbound calls to welcome new members and complete enrollment verification
- Assist members with scheduling appointments and accessing care
- Document interactions clearly and accurately
Qualifications:
- Fluent in English and Spanish (required)
- High school diploma, GED, or equivalent work experience preferred
- Customer service experience (healthcare or call center experience is a plus, not required)
- Comfortable using computers, email, and basic office software
- Strong communication skills and a positive, patient approach
- Ability to stay organized and handle multiple tasks
- Fluent in English and Spanish (required)
- Enjoy helping people and making a real impact
- Like a steady, structured workday with variety
- Want a stable, full-time, onsite position
- Are interested in growing your career in healthcare
- Competitive pay
- Medical, dental, and vision benefits
- Paid time off and holidays
- Supportive team environment
- Training and growth opportunities
Responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
