Bilingual Member Services Representative (Healthcare)

DOCTORS HEALTHCARE PLANS, INC.Coral Gables, FL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Onsite | Full-Time | Consistent ScheduleMake a Difference—Every Day

If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Member Services Representative, you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them.

What You’ll Do

Answer inbound calls and emails from members, caregivers, and providers
Help with questions about benefits, eligibility, claims, and enrollment
Resolve most questions on the first contact; work with internal teams when needed
Make outbound calls to welcome new members and complete enrollment verification
Assist members with scheduling appointments and accessing care
Document interactions clearly and accurately

Qualifications:

Fluent in English and Spanish (required)
High school diploma, GED, or equivalent work experience preferred
Customer service experience (healthcare or call center experience is a plus, not required)
Comfortable using computers, email, and basic office software
Strong communication skills and a positive, patient approach
Ability to stay organized and handle multiple tasks
Fluent in English and Spanish (required)

This Role Is Great If You:

Enjoy helping people and making a real impact
Like a steady, structured workday with variety
Want a stable, full-time, onsite position
Are interested in growing your career in healthcare

What We Offer

Competitive pay
Medical, dental, and vision benefits
Paid time off and holidays
Supportive team environment
Training and growth opportunities

Responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

• Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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FAQs About Bilingual Member Services Representative (Healthcare) Jobs at DOCTORS HEALTHCARE PLANS, INC.

What is the work location for this position at DOCTORS HEALTHCARE PLANS, INC.?

This job at DOCTORS HEALTHCARE PLANS, INC. is located in Coral Gables, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at DOCTORS HEALTHCARE PLANS, INC.?

Employer has not shared pay details for this role.

What employment applies to this position at DOCTORS HEALTHCARE PLANS, INC.?

DOCTORS HEALTHCARE PLANS, INC. lists this role as a Full-time position.

What experience level is required for this role at DOCTORS HEALTHCARE PLANS, INC.?

DOCTORS HEALTHCARE PLANS, INC. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by DOCTORS HEALTHCARE PLANS, INC. for this role?

DOCTORS HEALTHCARE PLANS, INC. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at DOCTORS HEALTHCARE PLANS, INC.?

You can apply for this role at DOCTORS HEALTHCARE PLANS, INC. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.