Bilingual Outreach Coordinator for SNAP (Supplemental Nutrition Assistance Program)

Job Summary:

The Bilingual Outreach Coordinator for SNAP (Supplemental Nutrition Assistance Program) is responsible for the implementation of the SNAP Outreach program in Burlington, Camden, Gloucester, and Salem Counties. 

Duties and Responsibilities: 

The Bilingual SNAP Outreach Coordinator will provide information about the Supplemental Nutrition Assistance Program (SNAP) and offer application assistance to individuals and families. Under the senior manager’s supervision, they will work as a team member to achieve the goals of the Food Bank of South Jersey and the state of New Jersey by growing community engagement through strategic public education and advocacy. 

• Assist clients individually with pre-screening, SNAP application submission, document submission, and answer questions related to SNAP. 

• Develop and deliver presentations about SNAP to a variety of audiences to promote and inform the community about SNAP. 

• Manage incoming calls by providing information on SNAP and other food assistance programs as needed. 

• Coordinate SNAP outreach services with related Food Bank of South Jersey programs and other partner efforts. 

• Represent the Food Bank of South Jersey at community meetings and events through networking, public relations, and speaking engagements as needed.  

• Enter and track data for NJ SNAP monthly reporting. 

• Attend required meetings and trainings conducted by NJ SNAP. 

• Coordinate regularly with Marketing, Communications, and Advocacy teams to ensure SNAP Outreach work is effectively promoted. 

• Organize records, files, and spreadsheets on the SNAP program and related projects as needed. 

• Adhere to protocols regarding security and confidentiality to protect personal client information. 

• Maintain current knowledge and understanding of the SNAP application process.  

• Other duties as assigned.  

Skills and Abilities: 

• Highly organized, flexible, adaptable, and able to multi-task 

• Excellent oral and written communication skills in both English and Spanish 

• Ability to work evenings and weekends as needed during a 35-hour work week 

• Ability to work outside in all seasons  

• Ability to travel throughout Burlington, Camden, Gloucester, and Salem counties to promote SNAP and provide SNAP application assistance. 

• Independent worker, self-starter and works well with a team and on their own 

• Excellent proficiency in using Zoom, Teams, and Microsoft Office Suite, especially Excel and PowerPoint  

• Detail oriented, excellent record keeping and time management skills 

• Strong customer service skills 

• Comfortable working with and can effectively communicate with people of diverse backgrounds and opinions  

• Ability to safely transfer 35 pounds  

Qualifications and Education: 

• High school diploma or GED required 

• Bilingual English/Spanish (written and spoken) required

• Clean driver’s license required

• Ability to work off-site at outdoor outreach events required 

• Ability to carry and transport equipment and supplies required 

• Experience working with diverse groups required 

• Experience in direct service within social or human service organizations preferred 

• Experience working in food insecurity or related non-profit environment preferred 

• Experience working in communication, telemarketing, or marketing preferred 

• Volunteer management experience preferred 

We believe in pay transparency and fostering an environment of fairness. The pay for this position begins at $28.00/hour, commensurate with experience and qualifications. Our approach to compensation is rooted in valuing the expertise and contributions of all our team members. The Food Bank of South Jersey is an equal opportunity employer. All aspects of employment – including the decision to hire, promote, discipline, or discharge – will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We believe and support the safety and security of all of our volunteers and our employees. Background checks and drug screening will be completed for final candidates.Our Benefits at a Glance:The Food Bank of South Jersey offers a competitive benefit package for eligible employees and their families including medical, prescription, dental, vision and company paid life insurance coverage. Employees can participate in our 401K retirement savings plan. FBSJ offers a generous paid time off plan in addition to paid holidays, birthday pay and floating holiday pay. Employees enjoy tuition reimbursement benefits along with professional development opportunities.

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