Bilingual Patient Support Specialist

At Clinica Family Health & Wellness, we're not just answering phones in a call center environment - we're creating outstanding patient experiences. As one of our Patient Support Specialists, you'll be the trusted guide for our patients, helping them navigate questions and solve problems with a smile. We'll give you the tools and support you need to grow your career.

Potential Career Path:

We've had team members move into the following roles from this position:

• Trainer
• Lead
• Manager
• Clinical Roles

Job Profile:

• Are you a caring listener to take action steps to solve patient's issues?
• Have you made a real difference in a patient's life?
• Do you have experience managing multiple systems and resources simultaneously with a patient on the line?
• Do you have experience where you respond effectively and calmly in emergencies?
• Are you bilingual in English and Spanish?

What You Get to Do:

• You are the first point of contact for our patients, providing friendly and efficient support.
• You're an expert in our services and help patients with a wide range of questions, such as scheduling and rescheduling appointments, provider information, locations and program information.
• You will help answer billing questions and act as a personal guide to navigate our programs.
• You will collaborate with your team and other departments to find the best solutions for our patients.
• You will turn a patients' frustration into a moment of ease.

Compensation: Approximately $21.00 - $26.60 per hour. All individual pay rates are calculated based on the candidate's experience and internal equity.

What We Need for this Job:

• Bilingual in English and Spanish.
• High School Diploma or GED.
• Strong attention to detail.
• You will need to attend a three-to-four-week training that is 40 hours a week.

Ready to make a difference? Apply now and tell us what makes you a customer service star!

What We Offer:

• Comprehensive Benefits:
• Medical
• Dental
• Vision
• FSA/HSA
• Life and Disability
• Accident/Hospital Plans
• Retirement with Employer Contributions
• Vacation, sick, and extended illness time off options
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.