Bilingual Resident Relations Coordinator

Bilingual Resident Relations Coordinator

Pay: $20.00 per hour

Job description:

This Bilingual Resident Relations & Compliance Coordinator position also includes, but is not limited to:

• Issue weekly violations based on home standards

• 70% outside walking around the community - 30% in office completing administrative work

• Exceptional face to face resident customer service

• Firm with company policy and processes

• Ensure 100% resident compliance with all community rules and regulations

• Ensure 100% compliance with all resident violations

• Reach a 95% customer satisfaction rate

• Maintain an organized and productive office space 100% of the time

• Assist management with issuing resident violations and following up with correction of the violations in a timely manner

Position Requirements:

• Bilingual in both Spanish and English - fluently read, write and speak

• 1-2 years of experience within sales/marketing industry, preferably in mobile home property management or experience with compliance related matters

• 1-2 years of experience in customer service including diffusing situations - proven customer service skills

• Ability to be very active - walking, bending, standing and lifting up to 50 pounds.

• Executes on tasks efficiently and meets necessary deadlines

• Strong attention to detail

• Sets high standards for themselves and for our residents

• Strong written, oral, interpersonal communication skills, including telephone skills/etiquette

• Strong computer skills - willingness to learn new platforms to get the job done

• Willingness to read and understand rules and regulations and standards of the community and company