Bilingual SAM QA Specialist
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
Hybrid remote
Compensation
$47,818-$55,640/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The Bilingual Specialist (Spanish-speaking), SAM Quality Assurance (QA) performs, tracks, and reports quality reviews of member phone interactions in accordance with internal and external controls to ensure quality.
Job Duties:
- Conduct random call reviews to monitor member interactions
- Perform follow-up quality reviews to confirm that appropriate actions were taken on reported findings and that desired results were achieved by communicating with leadership
- Provide regular operational updates with identified priorities and recommended actions to department leadership including analysis of performance metrics
- With leadership guidance, maintain quality assurance processes in accordance with federal and state regulations, investor guidelines, and internal policies and procedures
- Proactively identify compliance improvement opportunities
- Perform research and training to maintain a strong knowledge of all policies, procedures and current regulations
- Lead monthly calibration sessions with leadership
Essential Skills:
- Minimum Education: Bachelor's degree in Business Administration is preferred
- Minimum one year experience in a quality assurance role in the financial services industry
- Experience in process change and innovation
- Strong knowledge of state and federal laws and regulations
- Basic knowledge of collections principles and practices as well as CFPB and FNMA guidelines
- Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
- Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines while producing high-quality work
- Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
- Proven ability to professionally handle sensitive documents
- Strong research, analytical, problem solving and critical thinking skills with an excellent attention to detail
- Basic knowledge of the financial industry operating areas including functions, products & services
- Intermediate knowledge of Microsoft Office Suite; advanced knowledge of Excel
- Certification/License: N/A
Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID)
Target Compensation in Hillsboro, OR: $47,818 - $55,640 + annual bonus
Benefits options include:
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
What makes First Tech different? Click here to learn more!
First Tech is not currently offering Visa sponsorship or transfer for this position
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FAQs About Bilingual SAM QA Specialist Jobs at First Tech Credit Union
What is the work location for this position at First Tech Credit Union?
This job at First Tech Credit Union is located in Hillsboro, OR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at First Tech Credit Union?
Candidates can expect a pay range of $47,818 and $55,640 per year.
What employment applies to this position at First Tech Credit Union?
First Tech Credit Union lists this role as a Full-time position.
What experience level is required for this role at First Tech Credit Union?
First Tech Credit Union is looking for a candidate with "Entry-level" experience level.
What benefits are offered by First Tech Credit Union for this role?
First Tech Credit Union offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at First Tech Credit Union?
You can apply for this role at First Tech Credit Union either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.