Bilingual Staff Performance Manager

Bilingual Staff Performance Manager - ResourceMFG

Knoxville, TN

Bring your energy and leadership to a role where you drive performance, support our workforce, and elevate the client experience. As our Staff Performance Manager, you'll help power a productive, engaged team that keeps operations running strong!

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the

timely, accurate, and quality delivery of customer goods and service. This role manages employee

relations at the site - including coaching, performance reviews, removal from assignments, and exit

interviews. This role ensures client satisfaction and engagement through superior customer service and

develops relationships with supervisors and associates. This role anticipates staffing requirements and

expectations; develops value-added services to support changing client needs.

Your Role & Responsibilities

• Manages candidate inventory by recruiting, screening, interviewing daily.
• Conducts all new hire orientations, to encompass all client onboarding information as well as

perform new hire check-ins on first day of work.

• Audits onboarding requirements and confirms new hire start requirements are met.
• Communicates workforce needs to client for staffing productivity and includes labor market data

to present plausible solutions.

• Participates in client forecasting meetings and remains informed and knowledgeable of client's

current and upcoming business needs.

• Manages daily attendance reports, headcount reports.
• May process weekly payroll and maintain timeclock database.
• Documents and investigates safety incidents and participates in client meetings to discuss

safety and operational efficiency.

• Handles worker's comp claims and documents unemployment.
• Develops and maintains rapport with management and supervisors to maintain consistencies in

all departments.

The above job description is not intended to be an all-inclusive list of duties and

standards of the position. Incumbents will follow any other instructions and

perform any other duties, as assigned by their leader.

• Initiates and completes client relationship mapping as needed.
• Runs and creates reports to identify workforce challenges, escalates when appropriate and

collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).

• Coaches associates on policies that could have legal implications and involves onsite HR and

leads investigations.

• Conducts employee performance reviews and assigns and ends associate assignments.

Preferred Education & Experience

• High school diploma or 6 months related experience

MUST BE BILINGUAL ENGLISH/SPANISH

Competencies (Skills & Knowledge You'll Bring)

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize, and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Ability to communicate professionally and effectively across all platforms.
• Able to listen and respond to information effectively and influence decision makers.
• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient

use of resources, and monitors progress against objectives.

• Responds positively to change and adapted to new situations quickly. Able to take on a diverse

range of tasks equally effectively.

• Experience using various technology platforms to drive effective decisions.

Your Work Environment (Physical Demands)

Client Site: Typically work is performed is generally offsite at a client's location that could be an office or

other business setting and require travel to and from locations. This position requires compliance for all

occupational safety and health standards, rules, and regulations. Below are a few standards specific for

this position:

• Sit or stand for long periods of time and walk short distances
• Regularly required to talk, hear, and communicate in writing
• Adjust to vision for both close and distance views
• Stoop, kneel, bend, crouch and lift up to 50 pounds

The physical environment may require the colleague to work both inside and outside in heat/cold,

wet/humid, and dry/arid conditions.

Employbridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

• Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
• 8 Paid Holidays per year
• Paid Time Off
• 401(k)
• Wellness Program
• Parental Leave

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.