Bill Pay Specialist

As a Bill Pay Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will play a key role in executing accurate and timely bill payments, managing customer interactions, and supporting internal systems and processes to ensure seamless financial operations.

This position is a work-from-home opportunity. We are currently hiring out of the following locations:

• Omaha, Nebraska
• Des Moines, Iowa
• Cedar Rapids, Iowa

In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.

This role reports to the Manager, Payments Operations within our Payment Operations Department. We're a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Bill Pay Specialist, you will:

• Process payments through online portals and Interactive Voice Response (IVR) systems.
• Handle inbound and outbound calls using a soft-phone application.
• Build rapport with customers and resolve payment-related issues.
• Use Client Relationship Management (CRM) tools to manage daily workload and maintain accurate records.
• Navigate websites and search engines to collect payment contact information.
• Retrieve and analyze payment data from CRM and payment systems.
• Review data in Excel to support bill payment tasks.
• Submit product and development tickets for technical issues.
• Troubleshoot declining payments and escalate when necessary.
• Understand and resolve invoice discrepancies.
• Follow call handling procedures and telephone etiquette.
• Manage payment cases and update CRM with accurate notes and outcomes.
• Communicate with client Accounts Payable teams using email templates.
• Handle team email queue with proper case management procedures.