Billing Analyst
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Overview
Job Description
Utility & Energy Retail Operations Analyst 12-Month Contract Houston, TX - Hybrid$22/hr W2 – No Benefits
We are seeking a detail-oriented Utility & Energy Retail Operations Analyst to support daily workflow execution and exception handling within a fast-paced operations environment. This role focuses heavily on payment reconciliation within the utility/energy sector and cross-functional collaboration to ensure accurate financial processing and excellent service delivery.
Utility & Energy Retail Operations Analyst Responsibilities
- Monitor and execute day-to-day operational workflows, ensuring SLA compliance
- Perform utility payment reconciliation against customer invoicing with high accuracy
- Investigate and resolve medium to complex exceptions and discrepancies
- Collaborate with IT, project teams, and cross-functional stakeholders
- Maintain data integrity and support process improvements within Retail Operations
- Deliver a high-quality service experience to internal and external customers
Utility & Energy Retail Operations Analyst Qualifications
Core Requirements:
- Strong analytical and critical thinking skills with keen attention to detail
- Experience with Microsoft Excel, Word, and CRM systems
- Excellent written and verbal communication skills
- Ability to work both independently and collaboratively
- Proven time management and prioritization skills
- Adaptability to evolving systems and processes
Preferred Qualifications:
- Experience in the utility or energy industry (strongly preferred)
- Background in Accounting, Payment Reconciliation, or EDI
- Familiarity with SQL (nice to have)
- Experience in issue resolution within operations or finance environments
Additional Requirements:
- Availability to work Monday–Friday, 8:00 AM–5:00 PM
- Ability to maintain a distraction-free home office with required equipment
- Positive attitude, initiative, and flexibility
This Utility & Energy Retail Operations Analyst role offers hands-on experience in financial operations and process optimization within the energy sector while supporting critical business functions.
We look forward to reviewing your application!
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
