Billing Analyst (Power Industry)
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Overview
Job Description
Entry level candidate Power Billing Candidate WILL SERVE IN A CROSS-FUNCTIONAL CAPACITY WORKING AMONG POWER BILLING AND REVENUE & BILLING SYSTEMS AND PROCESSES; RESPONSIBLE FOR FACILITATING AND COORDINATING NEW PRODUCT AND SYSTEM IMPLEMENTATION; MAY PERFORM SPECIAL DATA ANALYSIS PROJECTS AND STUDIES
RESOLVING CUSTOMER SATISFACTION ISSUES; ESTABLISHING, MAINTAINING AND REPORTING PERFORMANCE AND QUALITY CONTROL MEASUREMENTS;
SERVING AS LIAISON WITH INFORMATION SERVICES ON AUTOMATED SYSTEMS SUPPORT, ENHANCEMENT AND PROBLEM RESOLUTION; AND SERVING AS LIAISON BETWEEN POWER BILLING AND REVENUE & BILLING IN ESTABLISHING PROCESSING PRIORITIES AND IMPLEMENTING NEW PRODUCTS.
WILL BE RESPONSIBLE FOR OWNERSHIP OF SEVERAL CUSTOMER ACCOUNTS WHICH WILL ENTAIL OVERSIGHT OF THE HEALTH AND LOAD PROFILE OF AND CUSTOMER OWNED ELECTRICAL REVENUE METERS.
RESPONSIBLE FOR LEARNING METER DATA ANALYSIS, POWER PRODUCT OFFERINGS, AND POWER CUSTOMERS CONTRACTS.
WILL LEARN TO ANALYZES AND DEVELOP APPROPRIATE BILLING PROCEDURES NECESSARY TO IMPLEMENT NEW PRODUCTS AND SERVICES, INCLUDING PROPER DOCUMENTATION AND SUPPORT REQUIREMENTS TO MAINTAIN SOX COMPLIANCE. WILL LEARN TO REVIEW, ANALYZE, VALIDATE AND DETERMINE CORRECTIVE ACTIONS TO RESOLVE METER DATA ISSUES IN METER DATA MANAGEMENT SYSTEM, AND THE ORACLE UTILITIES BILLING SYSTEM USING MS ACCESS AND EXCEL AMONG OTHER TOOLS.
WILL LEARN TO COMPARE CUSTOMER BILLING STRUCTURES WITH CUSTOMER CONTRACTS TO ENSURE CONTRACT REQUIREMENTS ARE PROPERLY INTERPRETED AND BILLED, MAKING APPROPRIATE REVISIONS AS NEEDED.WILL LEARN TO SETUP OR UPDATE CUSTOMER ACCOUNTS OR METER SETTINGS BASED UPON CONTRACT CHANGES, TRANSFORMER OR LINE LOSS CONSTANT CHANGES, LOAD TRANSFER INFORMATION, OR ANY OTHER INFORMATION SUPPLIED TO POWER BILLING
MUST RESOLVE CUSTOMER ISSUES AND INQUIRIES IN A TIMELY MANNER WITH MINIMAL ERRORS.WILL LEARN POWER BILLING PROCESSES AND PROCEDURES TO MAINTAIN COMPLIANCE WITH SEC, SOX AND OTHER REGULATORY STANDARDS.MAY PARTICIPATE ON TEAMS RELATED TO NEW PRODUCT DEVELOPMENT INITIATIVES AND/OR CURRENT SYSTEM ENHANCEMENTS; COORDINATION, IMPLEMENTATION, AND BILLING OF NEW PRODUCTS AND INITIATIVES WITH CUSTOMER SERVICE, POWER SYSTEM OPERATIONS, AND OTHER ORGANIZATIONS AS NEEDED.WILL LEARN TO SERVE AS LIAISON TO FACILITATE THE PROPER COMMUNICATION CONCERNING SYSTEMS MAINTENANCE, DEVELOPMENT, ENHANCEMENT, AND PROBLEM RESOLUTION; DEFINING TEST REQUIREMENTS AND COORDINATING THE REVIEW OF TEST RESULTS TO ENSURE SUCCESSFUL CHANGE MANAGEMENT.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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