Billing and Collections - Accounting Representative

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)

National Interstate is looking for an Accounting Representative to join their team. This individual will work hybrid from our Richfield, Ohio office.

Essential Job Functions and Responsibilities

• Provides customer support across multiple lines of insurance by handling inbound and outbound phone calls and responding to emails to address inquiries and resolve discrepancies.  

• Fosters and builds relationships with internal departments and external customers to ensure a positive customer experience.

• Handles inquiries from internal and external customers related to billing and payments.

• Communicates effectively through clear written and verbal communication. 

• Applies working knowledge of multiple billing and policy systems and related procedures to accurately administer billing, record payments, and reconcile billing statements.

• Conducts follow‑up on delinquent accounts, including communication with collection agencies, insurance agents, and insureds.

• Gathers and organizes data to support the creation of standard and ad hoc reports.

• Performs other duties as assigned.

Job Requirements

Education: High School Diploma or equivalent preferred.

Experience: Generally, a minimum of 3 years of experience in accounting support functions. Billing and collections experience preferred.

Scope of Job/Qualifications: Possesses advanced organizational abilities to manage multiple tasks efficiently. Knowledge of relevant state and federal regulations and company policies/guidelines related to insurance accounting. Strong attention to detail organizational skills, and problem-solving abilities. Demonstrates interpersonal and communication skills. Proven ability to handle confidential information with discretion. 

Company:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.