Billing Associate - Long Term Care
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Job Description
At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!
The Billing Associate is responsible for managing long-term care reimbursement and indemnity claims, ensuring accurate and timely benefit payments in compliance with policy provisions, regulations, and procedures. Handles accounting, training, mentoring, and complex billing tasks while delivering exceptional customer service.
Key Responsibilities:
- Calculate and process claim benefit payments within authority limits.
- Review policy values, waiting periods, benefit start dates, and maximum monthly benefits.
- Analyze level of care and transition claims for medical review as needed.
- Communicate proactively and empathetically with claimants, policyholders, agents, attorneys, and internal teams.
- Maintain accuracy, timeliness, and compliance with departmental standards.
- Support process improvements and efficiency initiatives.
- Mentor and assist associates; handle complex billing issues.
Requirements:
- Bachelor’s degree preferred (Business, Insurance, Operations).
- High School Diploma required, or any combination of education and experience which would provide an equivalent background.
- 2–4 years of claims or insurance experience preferred.
- Knowledge of insurance administration terms and processes a plus.
- Strong customer service skills and proficiency in Microsoft applications.
We are currently seeking Level I & II Representative experience.
#LI-SC1
Salary Band: 03B
This selected candidate will be expected to work hybrid in Indianapolis, IN but we may consider remote associates who are not local to Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.
Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $28.37 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.
We offer a comprehensive total rewards package designed to support you both at work and at home. Fullâtime and partâtime associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:
- Medical & prescription, dental, vision insurance
- Health Savings Account & Flexible Spending Accounts
- Paid Time Off
- 10 weeks 100% paid parental leave (after completing 12 months of employment)
- 401(k) Plan with company match
- Pension Plan
- Company paid life & disability insurance
- Wellness Program & Company paid employee assistance program
- Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)
If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.
Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Disclaimer: American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.
For all positions:
Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.
To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.