Billing & Accounts Receivable Specialist

The Billing / Accounts Receivable (AR) Specialist is responsible for managing invoice, billing operations, payment processing, and collections activities to ensure accurate and timely revenue recognition. This role plays a key part in maintaining healthy cash flow by monitoring outstanding accounts, reconciling receivables, and maintaining accurate financial records. The ideal candidate is detail-oriented, organized, and able to effectively communicate with customers and internal departments to resolve billing issues and maintain strong financial controls.

Key Responsibilities

Billing & Invoicing

• Prepare and issue accurate invoices to customers in a timely manner.
• Review billing data to ensure completeness and accuracy.
• Maintain proper documentation supporting invoicing activities.

Accounts Receivable Management

• Monitor customer accounts to ensure timely payment of outstanding invoices.
• Track and maintain accurate AR balances.
• Reconcile accounts receivable transactions.

Payment Processing

• Process incoming payments including checks, electronic payments, and other forms of remittance.
• Accurately post remittances to customer accounts.
• Ensure all payments are properly recorded within the accounting system.

Collections

• Follow up with customers regarding overdue invoices.
• Communicate professionally to resolve payment issues and discrepancies.
• Maintain records of collection efforts and customer communications.

Account Reconciliation & Reporting

• Perform regular reconciliation of AR accounts.
• Investigate and resolve discrepancies.
• Assist with AR reporting and provide updates to leadership on outstanding balances and collection efforts.

Additional Responsibilities

• Support internal financial controls and compliance requirements.
• Collaborate with accounting, operations, and customer service teams to resolve billing concerns.
• Assist with month-end closing activities related to accounts receivable.

Qualifications

Education

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.

Experience

• 2+ years of experience in accounts receivable, billing, or accounting support.
• Experience with payment processing, invoicing systems, and collections procedures preferred.

Skills & Competencies

• Strong attention to detail and accuracy.
• Knowledge of accounting and AR principles.
• Ability to reconcile financial transactions and resolve discrepancies.
• Excellent organizational and time management skills.
• Strong communication and customer service skills.
• Proficiency in accounting software and Microsoft Office (Excel preferred).

Physical Requirements

• Ability to sit for extended periods while driving or working on a computer
• Ability to stand and walk for extended periods during events or site visits
• Ability to lift, carry, push, or pull marketing materials and equipment (up to 15 pounds)
• Ability to bend, reach, kneel, and set up displays or signage

Work Schedule

• Monday – Friday (7:00am – 3:00pm)
• Standard business hours
• Occasional flexibility may be required depending on workload or deadlines.

Core Competencies

Employees in this role are expected to demonstrate the company's core values:

• Integrity – Maintain honesty and accountability in all financial processes.
• Trust – Build strong relationships with customers and coworkers.
• Safety – Support safe workplace practices.
• Professionalism – Communicate respectfully and maintain professional conduct.
• Dependability – Demonstrate reliability and follow through on responsibilities.
• Service Excellence – Deliver accurate and responsive service to internal and external stakeholders.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of our company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.