Billing & Revenue Operations Manager

Billing & Revenue Operations Manager

Location: Houston, TX (2950 N Loop W, Suite 800, Houston, TX 77092)Schedule: In-office 4–5 days per weekTravel:

• Memphis, TN – 2x per month for the first 3–4 months

• Denver, CO – 1x per month for the first 3–4 months

• After six months: approximately every other monthCompany: State Systems, Inc.

About the Role

Join a leader in life safety as our Billing & Revenue Operations Manager, where you’ll oversee all billing and accounts receivable processes, strengthen financial workflow efficiencies, and ensure the accuracy and integrity of revenue-related activities across the organization.

In this role, you'll shape the billing function from a strategic perspective—establishing SOPs, optimizing processes, enforcing compliance standards, and driving timely, precise invoicing for construction, service, and commercial accounts. This position is ideal for an experienced billing leader ready to bring structure, elevate performance, and build a best-in-class revenue operation across a multi-state footprint.

What You’ll Do

Leadership & Department Oversight

• Lead the billing and AR function, setting clear expectations, standards, and priorities.

• Develop, implement, and refine standard operating procedures (SOPs) to ensure accuracy, efficiency, and consistency.

• Strengthen internal controls related to billing, collections, and AR workflows.

• Build a culture of accountability, continuous improvement, and operational excellence.

Billing & Technical Responsibilities

• Oversee all construction, service, and commercial billing, ensuring timely and compliant invoicing.

• Ensure billing aligns with contracts, job-cost documentation, and project requirements.

• Direct AR activities, including customer outreach, account reconciliation, and basic collections.

• Track, analyze, and report on weekly and monthly KPIs related to billing accuracy, invoice timeliness, AR aging, cash flow, and collection performance.

• Prepare KPI dashboards and performance summaries for leadership review.

• Identify process gaps and implement improvements to streamline revenue operations.

Communication & Cross-Functional Support

• Collaborate with Project Managers, Service Managers, Sales, and Finance to resolve discrepancies and improve billing accuracy.

• Serve as a key partner in ERP usage and data quality for all billing-related modules.

• Communicate priorities, issues, and workflow needs clearly and proactively across departments.

What We’re Looking For

• Bachelor’s degree in Accounting or related field required.

• CPA not required, but a plus.

• 10+ years of billing experience, including construction, commercial, or service environments.

• 5–10 years managing billing and AR teams.

• Strong project/progress billing experience required.

• Proven success creating, implementing, and maintaining SOPs.

• Strong analytical, reporting, and KPI-driven performance management skills.

• Experience with collections processes and customer account resolution.

• Exceptional communication, leadership, and organizational abilities.

• Ability to work at a computer for extended periods.

• Ability to work on-site in Houston 4–5 days per week and travel as required.

Compensation & Benefits

Salary: $85,000 – $100,000 annually 

Job Type: Full-time, Monday–Friday

Benefits We Offer:

• 401(k) & 401(k) matching

• Health, dental, and vision insurance

• Life and voluntary insurance options

• Employee Assistance Program

• Flexible Spending & Health Savings Accounts

• Paid time off & holiday pay

• Professional development assistance

• Referral program

• Opportunities for advancement

• Accident, critical illness & hospital indemnity benefits

• Wellness benefits

• Biweekly pay

Company Overview

State Systems is a privately owned total protection company based in Memphis, TN, with locations in Memphis; North Little Rock, AR; Lowell, AR; Middle Tennessee; Huntsville, AL; Tupelo, MS; and Houston, TX. For decades, we have embodied a mission of protecting life and property by providing industry-leading fire protection, low-voltage systems, cleaning services, and technology solutions.

Our administrative, technical, and project teams deliver superior service backed by extensive training, certifications, and a relentless commitment to quality. Whether it’s a stand-alone project or a fully integrated system, customers trust State Systems for reliability, expertise, and integrity.

Join a Leader in Life Safety

If you're ready to elevate the billing function, own performance metrics, and play a key role in the financial success of a growing organization, we want to hear from you. Apply today and grow with a company that values leadership, accuracy, and operational excellence.

Texting Privacy Policy and Information:• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.• Message frequency will vary depending on the application process.• Msg & data rates may apply.• OPT out at any time by texting “STOP.”

Pre-Employment Screening: All employment offers are contingent upon passing required background checks and screenings.Equal Opportunity Employer: State Systems, Inc. is an Equal Opportunity Employer committed to diversity and inclusion. M/F/Disability/Veteran

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