Billing & Collections Specialist

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.

This role is open to candidates currently located in Poland only

The Billing & Collections Specialist is responsible for managing accounts receivable and collections activities, ensuring timely customer payments, supporting cash application processes, and maintaining accurate customer account records. As the accounting records and related documentation are maintained in both German and English, the role requires strong written and verbal German language skills, particularly because most customer contracts and related business documents are in German. The role also supports invoice distribution, customer portal uploads, insolvency case management, and monthly closing activities to ensure accurate financial reporting. 

HOW WE'LL BE WINNING TOGETHER DAY TO DAY

• Manage accounts receivable and collections activities, including reviewing overdue balances, following up with customers, sending payment reminders, conducting collection calls, and applying account suspensions where required.
• Maintain overdue account and collection reports, including accounts more than 10 days overdue, and exclude cases already transferred to collection agencies.
• Process collection agency returns, customer inquiries, insolvency cases, and related claims documentation.
• Import bank statements and post incoming customer payments accurately and timely.
• Maintain open Accounts Receivable items, including cent differences, bank fees, unapplied cash, and other reconciling items.
• Prepare weekly cash reports and AR-related monthly closing reports.
• Upload invoices and supporting documents to customer portals and internal drives.
• Monitor bounced invoice emails, update customer contact information, and resend invoices where required.
• Manage the Accounts Receivable and E-Invoicing mailboxes in German and English.
• Maintain and process accounting records, customer communications (e-mail and phone), and supporting documentation in German and English, including review of German customer contracts and business documents where required.
• Process invoice corrections, credit notes, write-offs, and account adjustments.
• Review and approve Sales Orders in NetSuite and Opportunities in Salesforce.
• Maintain and review the Bad Debt List, process book-specific bad debt reclassifications, and reconcile AR-related general ledger accounts.
• Support month-end close activities and internal or external audit requests as required.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.

• 2+ years of experience in Accounts Receivable, Billing, Collections, or a related accounting function.

• Professional working proficiency in English, German, and Polish, with the ability to communicate effectively in both written and verbal formats, is required. 

• Must reside within a reasonable commuting distance of Poznań and be available to attend occasional in-person meetings.

• Working knowledge of Accounts Receivable, Billing, Collections, Cash Application, and related financial processes.

• Experience working with ERP systems; NetSuite experience is a plus.

• Proficiency in Microsoft Excel, including functions such as Pivot Tables and VLOOKUPs.

• Strong attention to detail, organizational skills, and ability to maintain accurate financial records.

• Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.

• Strong customer service, communication, and problem-solving skills, including the ability to handle collections activities professionally.

We offer a competitive, globally aligned benefits package designed to support your wellbeing, growth, and work-life balance. This includes generous paid time off, health coverage, and retirement plans tailored to local markets, along with learning opportunities through tuition reimbursement. Employees also benefit from programs like donation matching, volunteer time off, referral bonuses, and flexible perks such as Flex Fridays-helping you thrive both at work and beyond.

Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. 

Budgeted Salary Range:

85 000 zł—100 423 zł PLN

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.  Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! 

All are welcome here and we invite you to join our team if you are ready to help us continue that growth! 

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.