Billing Coordinator

Duration: 04 - Month Contract with Possible ExtensionJob Description:Responsibilities:

• Ensures billing exception process memos are reviewed and completed accurately.
• Conducts any necessary follow-up to close memos by due date.
• Takes corrective action on deferred (non-billing) accounts to ensure completion in accordance with tariff timelines in the states supported; COH, CKY, CPA, CMD, and CGV.
• Ensures accurate billing is issued to customers in accordance with tariff guidelines in all states.
• Explains adjustments to customers when needed and supports the Call Center Representatives by explaining customer billing inquiries and adjustments.
• Monitors assigned workload to ensure all items are completed and takes the initiative to complete additional tasks, when needed or ask.
• Performs adjustments and/or corrections of accounts with non-registering meters in according to the tariff guidelines in all states.
• Performs adjustments and/or corrections of accounts with fast meters in accordance to the tariff guidelines in all states.
• Works in a teaming and customer focus environment to provide excellence customer experiences.
• Other duties as assigned including cross functional training and work assignments in other Meter to Cash Functions, is needed.
• Supports the Billing Exception Team in meeting daily/monthly Service Level Metrics.
• Monitors work processes and provides suggestions for enhancement for process improvements when necessary.

Experience:

• Solid working knowledge of Excel, Microsoft Word, Lotus Notes
• Good verbal and written communication skills
• Knowledge of various back-office customer accounting processes
• Experience working in a team environment
• Excellent planning and organizational skills
• Ability to perform multiple tasks
• Experience delivering results while working within time constraints

Preferred Skills:

• Advanced knowledge of commission rules and regulations regarding billing practices in all states served.
• Advanced adjustment knowledge/experience
• Excellent customer service skills/experience
• Hands-on experience in DIS billing exception processing
• Working knowledge and experience with appropriate customer information systems.
• Working knowledge of commission rules and regulations, rates, tariffs and contracts to bill customers in a timely, accurate manner.
• Understanding of day-to-day cross functional utility operations organizations including meter to cash, operations, call centers and logistics.
• Solid working knowledge of Gas Measurement Billing (GMB) for processing charts and volumes for commercial and industrial customers.

General/Transferable Competencies:

• Adaptability
• Planning & Organization
• Contributing to Team Success
• Initiating Action/Decision Making
• Follow-up
• Exceptional People Skills
• Promoting an Inclusive and Diversified work atmosphere

Education: Diploma from an accredited high school or a GEDAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.