Billing Credit Specialist

RWC, a subsidiary of Smart Care Equipment Solutions, is seeking a Billing Credit Specialist to provide service and support to corporate and non-corporate account customers regarding past-due invoice collection, pricing issues, order review, customer inquiries, and other credit-related disputes.

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

What You Will Do:

• Conduct collections of corporate and non-corporate accounts via outbound phone calls, aging reports, invoice packets, order review, intranet websites, various customer A/P portals, and email correspondence with AP contacts
• Respond to incoming calls and mail from aligned accounts and extensive interaction with both internal and external customers
• Utilize strong written and verbal communication skills to effectively communicate professionally to maintain the business relationship while collecting on past due AR
• Research and resolve disputes and invoice issues promptly
• Provide accurate information as needed by customers, sales, and credit

Position Details:

• The working hours for this position are Monday through Friday, 8:00 to 5:00 PM.

Minimum Qualifications:

• High School diploma or equivalent
• 2 years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
• No immigration sponsorship available

Preferred Qualifications:

• Bachelor's degree in finance, accounting, business, or a related field
• Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained
• Credit/collections experience and/or customer service experience related to large corporate customers
• Experience in Microsoft Office (Word, Outlook, and Access)
• Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
• Effective oral and written communication skills
• Must have demonstrated initiative and ability to work independently
• Self-motivated and both detail and process oriented
• Proven analytical and problem-solving skills
• Strong critical thinking and decision-making skills

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.