Billing Manager

What You'll Be Doing

• Lead the end-to-end client billing process, ensuring invoices are generated, reviewed, and distributed accurately and on time.
• Optimize billing workflows to facilitate early invoicing and improve operational efficiency.
• Manage billing across a variety of models, including fixed fee, hourly, licensing, commission, CPM, CPC, CPV, and CPA.
• Ensure billing activities align with client contracts, company policies, and internal controls.
• Support client audit requests and maintain audit-ready billing documentation.
• Analyze billing data and prepare reports to provide visibility into billing performance and status.
• Partner with Finance, Accounting, Development, and Operations teams to improve reporting, data accuracy, and billing processes.
• Serve as the subject matter expert for billing systems, collaborating with IT and Development on enhancements and troubleshooting.
• Assist with month-end and year-end close activities, including reconciliations and billing-related reporting.
• Lead, coach, and develop a team of Billing Specialists and Analysts, creating a collaborative and high-performing environment.
• Work closely with Accounts Receivable and Client Finance teams to support collections, onboarding, contract compliance, and issue resolution.
• Continuously identify opportunities to improve processes, automate manual tasks, and enhance service quality.

Who You Are

• A collaborative and results-driven leader who enjoys developing and mentoring teams.
• Highly analytical with strong problem-solving skills and exceptional attention to detail.
• Client-focused, with the ability to balance operational requirements while maintaining positive client relationships.
• An effective communicator who can clearly explain complex billing and financial information to both internal and external stakeholders.
• Organized and adaptable, with the ability to manage multiple priorities in a fast-paced environment.
• Proactive, self-motivated, and passionate about continuous improvement and operational excellence.
• Comfortable navigating ambiguity, identifying solutions, and driving process enhancements from concept through implementation.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 5+ years of progressive billing experience, preferably supporting complex or high-volume billing operations.
• 2+ years of direct people management experience leading billing teams.
• Experience working with multiple billing models, including fixed fee, hourly, licensing, commission, CPM, CPC, CPV, and CPA.
• Experience in advertising, media, marketing services, or other professional services environments preferred.
• Advanced Microsoft Excel skills, including PivotTables, VLOOKUPs, and advanced formulas.
• Experience working with billing software and systems.
• Strong understanding of billing operations, revenue processes, reconciliations, and financial controls.
• Experience reviewing invoices for sales tax applicability is a plus.
• Proven ability to drive process improvements, enhance operational efficiency, and maintain data integrity.

The base salary for this position at the time of this posting may range from $70,000 to $140,000. Individual compensation varies based on job related factors, including business needs, experience, level of responsibility and qualifications. We offer a competitive benefits package, please visit https://mybenefits.wpp.com/public/welcome for more details.