Billing Manager

Job Summary & Objectives

The Billing Manager is responsible for leading and overseeing the daily operations of a team of Billing Coordinators, ensuring accurate, timely, and compliant billing practices across the Firm.  This role works closely with attorneys, firm leadership, and cross-functional teams to drive operational efficiency, maintain high service standards, and support the Firm’s financial objectives through consistent billing execution and proactive issue resolution.

Essential Job Duties & Responsibilities

• Lead, train, coach and mentor a team of Billing Coordinators, providing day-to-day management, workload oversight, and clear direction to meet daily, weekly and monthly billing deadlines, as well as short- and long-term goals and objectives of the department and Firm

• Manage team workflows and assignments to ensure balanced coverage, timely billing, and adherence to Firm policies, procedures, and client-specific billing requirements.

• Conduct regular 1:1 meetings with Billing Coordinators to review unbilled inventory, e-billing status reports and billing issues. Develop and guide staff to perform in accordance with billing policies and procedures, including timely follow-up and high-quality resolution of issues

• Proactively review inventory and consistently drive towards timely billing, anticipate issues and escalate as needed

• Aggregate and report monthly on billing projections and provide various analyses as requested on inventory

• Maintain active lines of communication within and between departments and with attorneys to resolve billing issues, and provide effective feedback and problem resolution

• Partner with management and other departments to assist with testing, implementation, documentation, and adaption of system enhancements and process improvements

• Participate in hiring, onboarding, performance management process, including providing feedback, setting expectations, and addressing performance issues when standards are not met

• Attend Partner meetings with Billing Coordinators, as needed, to support billing discussions, ensure service quality, and identify opportunities for process improvement

• Enforce guidelines set by Senior Management, implement changes and improvements, and recommend enhancements to billing methods, workflows, and procedures to improve efficiency and effectiveness.

• Participate in departmental and management meetings to discuss ongoing initiatives and projects, escalated billing issues, and recommendations for resolution.

• Ensure effective administration and communication of departmental and Firm policies and procedures

• Coordinate and provide coverage during absences of other managers and team members to maintain continuity of service.

• Work on special assignments and analysis as needed; coordinate with clients, Partners and firm management regarding projects, requested reports and analysis

• Perform other duties as assigned

Education

• Bachelor’s degree required

Preferred

• Degree in Accounting or Business Administration preferred

Skills and Experience

Required

• 5 + years of billing experience in a large law firm and 3 + years of billing management experience supervising a team required

• Ability to effectively present information verbally and in writing

• Strong communication and presentation skills with the ability to present information in a variety of formats to team and higher levels of management in a confident and professional manner

• Proficiency in MS Office Suite, particularly in Excel

• Strong overall technical aptitude and experience with legal billing related systems; strong attention to detail

• Advanced analytical and problem-solving skills with the ability to fully utilize tools to compile and analyze data

• Ability to exercise good judgment and decision making

• Strong leadership qualities and ability to motivate, supervise and train staff

• Ability to effectively manage a team of employees with varying skills and expertise

• Ability to use discretion with sensitive and confidential information

• Ability to analyze complex problems and recommend and/or implement solutions

• Can organize, prioritize, plan and multi-task work activities, with the ability to effectively pivot to meet deadlines in a high-pressure environment with competing priorities

• Strong customer service skills

• Flexibility to adapt to all work situations and work varied hours

Preferred

• High level of proficiency with 3E or Elite Enterprise

• Familiarity with E-billing Hub

Salary Information

Simpson Thacher will not sponsor applicants for work visas for this position.

Privacy Notice

For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at https://www.stblaw.com/other/privacy-notice.

Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.