Billing Research Specialist

Are you a natural problem solver with an eye for detail and a knack for navigating complex systems? We’re looking for a Billing Research Specialist to act as the final line of defense in our financial ecosystem. You won’t just be "fixing errors"—you’ll be a high-stakes investigator ensuring our largest partnerships run seamlessly.

Responsibilities:

• Revenue Auditing & Compliance: Audit newly published rates for existing and new business awards to ensure 100% accuracy between customer contracts, system inputs, and final billing.
• Discrepancy Investigation: Research and resolve complex payment discrepancies using a suite of internal tools (Mastermind, Freitrater, AS400, Salesforce) and advanced Excel functions.
• Financial Authority: Exercise full autonomy to adjust freight bills up to $2,000, utilizing professional judgment to determine the root cause of errors and securing necessary authorizations for larger adjustments.
• Strategic Reporting: Analyze and track revenue impacts exceeding $500, assigning accountability by department and cause to improve organizational transparency.
• Stakeholder Consultation: Serve as a subject matter expert for internal and external partners, resolving billing inquiries and providing high-level customer service via phone and email.
• Process Improvement & Training: Mentor and train new team members on audit procedures and lead root cause analysis on billing discrepancies to design and implement more efficient departmental workflows.
• Perform other duties as assigned by supervisor
• In-Person timely and regular attendance according to the scheduled shift as determined by supervisory personnel

Qualifications:

• Bachelor's degree in Business Administration or equivalent experience.
• Three years customer service experience preferred.
• Three to five years PC experience preferred.
• Three to five years experience working with Microsoft Excel required.
• Strong customer service skills.
• Alphanumeric data entry skills of 6,000 to 7,000 kph.
• Strong problem solving capabilities with attention to detail required.
• Excellent organizational skills with the ability to prioritize work load, work independently and with team members to achieve the specific department goals.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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