Billing Service Specialist

Position Summary

Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for processing all types of business transactions related to Billing our Builders Risk insurance products. Specialists handle incoming and outbound calls while providing high quality, elite customer service.

What will your job entail?

Job Responsibilities:

• Handle incoming and outbound calls based on learned skill sets within required standards.
• Process business transactions for Billing and Agency commission transactions.
• Utilize company systems to enter all transactions while maintaining production and quality standards.
• Ensure all problems, processing and inquiries are handled efficiently within established time frames.
• Work in partnership with stakeholders and US Assure's corporate vision and mission.
• Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to others.
• Educate agents on commission information, portal access and account information

Work Experience and Education:

Min/Preferred Education Level Description

Minimum: High School or GED

Experience

Minimum: 2 years experience

Additional Experience, Knowledge, Skills, and Abilities

• General knowledge of the property and casualty insurance industry.
• Proven ability to navigate accepted business software and systems.
• Proven ability to research systems and tools and work independently.
• Proven technical, computer and internet usage skills.
• Proven knowledge of customer service skills and strategies

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target hourly rate range for this position is $20.05 - $21.50 per hour.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.