Eastern Communications, Ltd. is a critical communications provider based in Long Island City, Queens, NY. Founded in 1976, and acquired from original ownership in 2020, Eastern provides infrastructure, technical services, field replacement parts, and maintenance to a range of end users including public safety, transportation, utilities, and the federal government. The company has earned its exceptional reputation for delivering the highest quality products and services over its 45+ year history. In February 2023, we acquired Iowa-based RACOM Corporation, creating one of the largest nationwide mission critical communications companies in the United States.
As a billing specialist you are responsible for several critical responsibilities related but not limited to financial transactions and record keeping, maintaining financial records, identifying inconsistencies and errors, creating invoices, assisting with payment solutions. This role is responsible for processing a variety of billing types—including standard customer billing, dropship customer billing, project-based billing, complex billing, and billing for customer portal uploads—as well as managing vendor dropship bills in our AP processing system Stampli. The position requires close collaboration with internal teams, strong customer relationship skills, and meticulous attention to accuracy, timeliness, and accounting period alignment.
Responsibilities include but are not limited to:
- Prepare, review, and process standard customer invoices in accordance with established procedures.
- Manage dropship customer billing, ensuring accurate documentation and timely invoices.
- Handle project-based billing, tracking milestones and deliverables for correct charge allocation.
- Upload and process invoices through customer portals, ensuring compliance with client-specific requirements.
- Process vendor dropship bills in Stampli—including coding and approving for payment—after processing order fulfillment and billing in NetSuite, ensuring proper period alignment between related documents.
- Serve as a primary point of contact for customer billing inquiries, providing clear, timely, and professional communication.
- Build and maintain positive customer relationships by addressing concerns, resolving discrepancies, and ensuring a smooth billing experience.
- Collaborate with sales, operations, logistics, procurement, and project management teams to gather necessary billing information and resolve issues.
- Maintain accurate billing records and documentation for audit and reporting purposes
- Identify and recommend process improvements to enhance billing efficiency, accuracy, and customer satisfaction
Preferred Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in accounting, finance, or related field preferred.
- 2+ years of billing, accounts receivable, or related accounting experience.
- Experience with Stampli and NetSuite preferred.
- Strong attention to detail, organizational skills, and customer service mindset.
- Proficiency in billing software, ERP systems, and Microsoft Office Suite (especially Excel).
- Excellent communication skills with the ability to work cross-functionally and build rapport with customers and vendors.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Benefits We Can Offer You
- Health, dental and vision insurance
- 401k and company match
- Annual Performance Review and accompanied bonus
- Paid holidays, vacation and sick days
- Advancement opportunities
- Safe, clean & friendly work environment
