Billing Specialist

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We're a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

The Billing Specialist is responsible for ensuring accurate and timely invoicing while supporting billing operations across the organization. This role partners with internal teams and customers to resolve billing inquiries, maintain data accuracy, and ensure invoices align with contractual terms. The Billing Specialist plays a key role in supporting financial accuracy, customer satisfaction, and efficient billing processes.

Key Responsibilities

• Generate, review, and distribute invoices accurately and on time, ensuring alignment with contracts, pricing, and billing requirements
• Ensure invoices are delivered accurately and on time to support revenue recognition and customer satisfaction.
• Review contracts and billing inputs to ensure accurate setup of customer accounts and billing schedules
• Validate billing data, usage, and pricing to ensure accuracy prior to invoice generation
• Respond to customer billing inquiries, resolve discrepancies, and ensure a timely and positive customer experience
• Investigate and resolve billing issues by partnering with internal teams such as Sales, Finance, and Customer Success
• Maintain accurate billing records, documentation, and audit trails to support reporting and compliance requirements
• Support month-end billing processes, ensuring completeness, accuracy, and timeliness of invoicing
• Identify and implement process improvements to enhance billing accuracy, efficiency, and consistency
• Maintain working knowledge of billing systems (e.g., NetSuite, Salesforce) and use data to identify and prevent recurring issues

Qualifications

• 1-2 years of experience in billing, accounts receivable, or finance operations
• Bachelor's degree in Finance, Accounting, Business Administration, or related field, or equivalent experience preferred
• Experience working with financial or billing systems (e.g., NetSuite, Salesforce, or similar)
• Strong attention to detail and accuracy, with the ability to manage high-volume transactions
• Ability to review and interpret contracts, pricing, and billing requirements
• Strong problem-solving skills, with the ability to investigate and resolve discrepancies
• Effective communication skills, with the ability to work with customers and cross-functional teams
• Proficiency in Microsoft Excel and comfort working with data
• Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.

Behavioral Competencies

• Ensures Accountability
• Attention to Detail
• Manages Ambiguity
• Action Oriented
• Communicates Effectively

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.