Billing Specialist (Temporary)

Twist BioscienceUSA - Portland, OR

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Overview

Career level

Senior-level

Remote

Hybrid remote

Job Description

As a Billing Specialist (Temp), you will own the end-to-end credit memo process and serve as the primary lead for all invoice-related initiatives. This role is ideal for a tech-savvy problem solver who enjoys collaborating across functions to drive process improvements and meaningful change. You will act as a key liaison between internal departments and external customers to ensure billing accuracy and timely resolution of complex issues.

Location: Wilsonville, OR (Hybrid: 3 Days Onsite)

What You’ll Be Doing

Escalation & Resolution: Lead the resolution of billing escalations from collection teams, ensuring all SLAs are met and status updates are clearly communicated to customers.
Data Research: Utilize SFDC (Salesforce) and SAP to investigate and resolve intricate billing discrepancies.
Invoicing Excellence: Manage accurate and timely invoicing for electronic billing and unique customer requests, including the verification of billing addresses and POs.
Credit Memo Management: Own the full lifecycle of credit memos—from initial submission (triggered by Sales or Support) to final delivery to the customer.
System Integrity: Perform data verification in SFDC for VAT/Sales tax exemptions and ensure all customer billing contact data is accurate.
Process Improvement: Document existing workflows, identify bottlenecks, and recommend automation or process enhancements.
Cross-Functional Collaboration: Partner with Customer Support and offshore teams to identify root causes of recurring issues and implement long-term solutions.
Testing & Reporting: Participate in UAT (User Acceptance Testing) for new company initiatives and prepare detailed customer statement reconciliations.

What You’ll Bring to the Team

Experience: 2+ years of professional experience in accounting, general ledger, bookkeeping, or account reconciliation.
Technical Proficiency: 2+ years working with major ERP systems (SAP or Oracle) and SFDC. SAP billing and reporting experience is a significant plus.
Analytical Skills: Advanced Excel capabilities (VLOOKUPs, Pivot Tables) and the ability to objectively analyze data to drive policy changes.
Communication: Strong interpersonal skills with a proven ability to build relationships across different business units and offshore teams.
Mindset: A self-motivated, detail-oriented professional who thrives in a collaborative, fast-paced environment.

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FAQs About Billing Specialist (Temporary) Jobs at Twist Bioscience

What is the work location for this position at Twist Bioscience?

This job at Twist Bioscience is located in USA - Portland, OR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Twist Bioscience?

Employer has not shared pay details for this role.

What employment applies to this position at Twist Bioscience?

The employer has not provided this information. This may be discussed during the hiring process.

What experience level is required for this role at Twist Bioscience?

Twist Bioscience is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Twist Bioscience?

You can apply for this role at Twist Bioscience either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.