Billing Specialist (Customer Service Rep)

Billing Specialist (Customer Service Rep)

Location: Albany, GA

Pay: From $18.00 per hour

Job Type: Full-time

About the Role

SAM Service, Inc. is seeking a dependable, tech‑savvy Customer Service Representative to join our corporate office in Albany, GA. This is a fast‑paced role where you will consistently handle customer calls, emails, and internal coordination to ensure accurate, timely service.

Key Responsibilities

• Manage a high volume of incoming customer calls in a fast‑paced environment
• Handle customer emails consistently throughout the day
• Enter customer information and service orders into internal systems with accuracy
• Troubleshoot issues and resolve customer inquiries promptly
• Coordinate with fellow branches to provide clear, accurate customer updates
• Build trust and maintain strong customer relationships
• Follow established company procedures and service standards
• Collaborate with team members to support smooth daily operations

Qualifications

• High school diploma (required)
• Exceptionally strong skills with computers, tablets, and smartphones
• Excellent communication, active listening, and problem‑solving abilities
• Strong attention to detail and ability to multitask effectively
• Comfortable working in a fast‑paced, dynamic environment
• On‑call availability as needed
• Must pass pre‑employment and random drug screenings
• Must live in - or be willing to relocate to - the Albany, GA area

Why Join SAM Service?

We foster an employee‑centered culture built on integrity, innovation, and exceptional service.

Benefits

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule

Work Location

In person - Albany, GA 31705