Billing Specialist Charlotte, NC
Vensure Employer ServicesCharlotte, NC
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Overview
Remote
On-site
Job Description
Position Summary This position reports to the Lead Billing Specialist and provides end to end billing execution across all products and customer types, including standard commercial and E Rate customers. Responsibilities include accurate order entry, timely invoicing, proper cash application, and effective resolution of billing issues while maintaining compliance with internal controls and billing policies. The Billing Specialist ensures accurate billing for fiber transport, Ethernet, Hosted Voice/OneVoice, Managed Services, and E Rate funding programs , while being fully cross trained to provide redundancy, consistency, and continuity of billing operations. Key Responsibilities
- Billing Execution & Order Entry : Perform accurate order entry, establish charges, validate service activation dates, ensure billing aligns with agreements.
- Monthly Billing Operations : Generate/review invoices, resolve discrepancies, support billing close deadlines.
- Cash Application & Payment Research : Apply payments, research discrepancies, coordinate with Collections.
- Billing Research & Adjustments : Handle inquiries, prepare credits/rebills, maintain audit ready documentation.
- E Rate Billing Support : Perform invoicing, ensure compliance, coordinate with E Rate specialists.
- Cross Functional Coordination : Partner with Sales, Service Fulfillment, Customer Care, Collections, and Accounting.
- Controls & Continuous Improvement : Follow policies, support audits, recommend process enhancements.
- 2+ years of billing experience in a complex, high volume environment ( telecom or utility billing preferred ).
- Familiarity with automated billing applications (Salesforce, Sitetracker).
- Strong understanding of bill cycle management .
- Knowledge of E Rate billing processes and USAC requirements encouraged.
- Excellent communication, analytical, and problem solving skills.
- Ability to manage multiple tasks and deadlines.
- Customer centric mindset with respect and professionalism.
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FAQs About Billing Specialist Charlotte, NC Jobs at Vensure Employer Services
What is the work location for this position at Vensure Employer Services?
This job at Vensure Employer Services is located in Charlotte, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Vensure Employer Services?
Employer has not shared pay details for this role.
What employment applies to this position at Vensure Employer Services?
The employer has not provided this information. This may be discussed during the hiring process.
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