Pritchard Industries is a national leader in the facility services space, with approximately $1 billion in annual revenue, is seeking a detail-oriented AR Billing Supervisor to join its newly established Financial Shared Services Center in Duluth, GA.
The Billing Supervisor leads day-to-day billing operations for high-volume services billing, ensuring accurate, timely, and compliant invoicing in Microsoft Dynamics 365 Finance (D365). This role supervises a team of Billing Specialists, manages workflow and service levels, resolves escalated billing exceptions, and partners cross-functionally with Operations, Account/Sales teams, and Finance to protect revenue integrity and improve billing performance through standard work and continuous improvement.
Key Responsibilities
Team Leadership & Daily Operations Supervise, coach, and develop a team of billing professionals; manage daily assignments, capacity planning, and coverage to meet invoice production schedules and service levels.Own standardization and enablement by maintaining standard work, job aids, and quality controls, and by delivering onboarding and continuous training to strengthen policy/system adherence and improve billing accuracy and consistency. Monitor team performance, provide feedback, conduct routine check-ins, and support performance management and development planning.Invoice Preparation, Validation & Governance (High-Volume Services)Oversee accurate invoice generation and issuance; ensure invoices align to service agreements, approved rates, billing schedules, and required supporting documentation. Ensure robust contract/PO validation practices (terms, rates, frequency, documentation, approvals) and consistent application of billing policies.Serve as escalation point for complex billing scenarios (multi-site services, special terms, change requests) and ensure appropriate approvals and documentation are captured.Exception Management, Dispute Resolution & Customer Support Own escalations related to billing discrepancies, customer disputes, and internal exceptions; drive root-cause resolution and timely closure.Review and approve billing adjustments such as credit memos, rebills, and corrections with clear audit trails and documentation standards. Partner with Operations/Account teams (and Collections/AP where separate) to reduce preventable disputes and improve downstream cash outcomes.Systems Enablement (Microsoft Dynamics 365 Finance) & Data QualityAct as billing’s functional D365 super user for Accounts Receivable invoicing activities, supporting invoice creation approaches and customer billing master data accuracy. Maintain strong customer and billing data integrity (bill-to/ship-to, billing contacts, invoice delivery preferences, key setup fields) and lead periodic data quality routines.Collaborate with Finance Systems/IT to improve billing workflows, reporting, templates, and automation to reduce cycle time and errors.Month-End Close, Controls, Audit Support & Reporting Coordinate billing cutoffs, schedules, and close support; provide reconciliations and supporting documentation as required.Enforce internal controls, documentation discipline, and audit readiness; support internal and external audits with timely schedules and evidence. Produce and analyze billing performance reporting and KPIs; communicate trends, risks, and improvement opportunities to leadership.Continuous ImprovementIdentify process gaps and recurring defects; implement countermeasures (training, upstream validation, improved documentation, system enhancements) to reduce rework and improve accuracy. Drive operational excellence aligned to order-to-cash best practices: fewer exceptions, faster invoice cycles, improved visibility, and stronger compliance.
QualificationsRequiredAssociate’s or Bachelor’s degree in Accounting, Finance, Business, or related field (or equivalent experience).
5+ years of billing/invoicing experience in a high-volume environment, preferably services/contract-based billing.2+ years of experience as a team lead, supervisor, or equivalent leadership role. Strong knowledge of billing controls, documentation standards, and audit support practices.Advanced proficiency in Excel and comfort working with metrics, reporting, and dashboards.Preferred Microsoft Dynamics 365 Finance (Billing) experience.Shared services / standardized transactional operations experience with SLAs, cutoffs, and standard work. Experience using KPIs to drive performance improvements (accuracy, cycle time, dispute rate, exception backlog).Core CompetenciesAccuracy & quality focus; documentation discipline and controls mindset. Ownership & follow-through; strong escalation management and issue resolution.Customer service mindset with strong cross-functional communication. Process improvement orientation; ability to standardize work and reduce rework.Systems fluency (D365) and comfort operating in high-volume billing workflows.
Benefits:
Salary range: $75,000 - $80,000/yrPaid holidays and vacation time Health Benefits PackageAncillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care 401KOpportunity for growth
Pritchard Industries participates in E-Verify.
