Billing Support Specialist
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Compensation
$27-$31/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Job SummaryJoin OVHcloud and be part of creating the cloud of tomorrow. We empower people who want to grow, make their work stand out, and take ownership of dynamic, meaningful projects. You’ll enjoy autonomy in your work, strong support from management, and the freedom to explore new challenges—helping you make a tangible impact and shape the future of our cloud infrastructure alongside passionate, collaborative peers.The Billing Support Specialist is responsible for handling both customer billing and validation issues. This position is a first point of contact for customers, making it a pivotal role in setting the standard expectation for customers. This role is responsible for meeting defined customer service metrics related to both billing and validation tasks. Ability to work a flexible rotating schedule, including nights, weekends, and holidays, in a 24/7/365 environment is required.The hours for this role are: Saturday – Wednesday from 12:30PM - 9:00PM Eastern TimeBase pay range: $27.00 - $31.25 per hour (based on relevant experience).Essential Duties & Responsibilities
- Identify and troubleshoot billing and validation issues related to pending and cancelled orders, subscription management, refunds, and credits, collaborating with operations teams to ensure resolution.
- Manage multiple requests and billing and validation concerns simultaneously, ensuring quality and exceptional customer service.
- Respond to and resolve customer billing and validation inquiries via email, ticket, and chat.
- Consistently collaborate with Customer Support, Sales, and Legal teams to ensure a seamless and satisfactory customer experience.
- Support the fraud team by validating orders in the queue.
- Identify billing-related process improvements and inform appropriate management teams to identify key stakeholders required to execute necessary action plans.
- 2+ years of customer service experience in a professional e-commerce environment.
- Experience using a ticketing system for support (ServiceNow, Zendesk).
- Experience with credit card payment and processing.
- Experience with simple data analysis and basic mathematical skills.
- Detail-oriented and a strong problem solver with a questioning mindset.
- Ability to follow defined policies to drive a solid customer experience and positively impact overall business operations.
- Strong organizational skills with the ability to prioritize multiple issues and requests.
- Excellent communication skills, both written and verbal.
- Autonomy – Take ownership of your work and make decisions that drive impact.
- Management Support – Leaders provide guidance, resources, and encouragement to help you succeed.
- Collaboration – Work closely with passionate peers in a team-oriented environment.
- Freedom of Opinion – Share your ideas openly; your voice is valued.
- Meaningful Work – Contribute to projects that matter and see the impact of your efforts.
- Recognition – Achievements are acknowledged and celebrated, fueling continued growth.
- Flexible Work Options -Based on your location you will qualify for hybrid or fully remote work.
- Work/Life Balance - Recharge with generous paid time off, sick leave, and flexible hours designed to support your personal and professional life.
- Continuous Learning & Growth - Take advantage of OVHcloud’s extensive training programs and professional development opportunities to expand your skills and advance your career.
- Comprehensive Benefits - Access top-tier health, dental, vision, and 401(k) plans, plus a range of additional perks to support your overall well-being.
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FAQs About Billing Support Specialist Jobs at OVHcloud
What is the work location for this position at OVHcloud?
This job at OVHcloud is located in Reston, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at OVHcloud?
Candidates can expect a pay range of $27–$31.25 per hour for this role.
What employment applies to this position at OVHcloud?
OVHcloud lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at OVHcloud?
OVHcloud is looking for a candidate with "Senior-level" experience level.
What benefits are offered by OVHcloud for this role?
OVHcloud offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at OVHcloud?
You can apply for this role at OVHcloud either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.