Boutique & Thrift Store Manager

• Pay Range: $55,000 - $70,000 annually
• Three weeks of paid time off for the first two years (accrued quarterly).
• 100% employer-paid medical insurance premiums for employee-only coverage, and 40% employer-paid premiums for all coverage tiers with partners and dependents.
• Annual employer Health Savings Account (HSA) contribution of $1,800, paid quarterly.
• Access to group dental and vision plans.
• Access to an Employee Assistance Program (EAP).
• Paid holidays as outlined in the company policy.
• 403(b) retirement plan with a 100% employer match up to 2% of gross salary.
• Additional benefits as outlined in the CCPC Employee Handbook.

• Lead, mentor, and manage a team of sales associates and volunteers, ensuring high performance and a cohesive, supportive work culture.
• Schedule and facilitate monthly team meetings, regular one-on-one check-ins, and performance reviews, fostering open communication and professional growth.
• Act as a role model, demonstrating professionalism, respect, and a customer-first attitude. Provide direct guidance to team members and resolve staff or customer issues promptly and effectively.
• Address and resolve customer complaints and issues with sensitivity and efficiency, ensuring a positive shopping experience.
• Uphold CCPC’s mission, values, and customer service standards, casting a vision that resonates with both staff and customers.

• Oversee daily store operations, including inventory management, merchandise displays, cleanliness, and general store maintenance.
• Manage schedules, approve hours, and ensure adequate staffing levels to meet operational needs. Track PTO requests and manage coverage for absences.
• Maintain timely merchandise rotation, coordinating with the Receiving Team to ensure fresh, appealing inventory on the sales floor.
• Track and analyze sales data, setting monthly goals and evaluating performance metrics. Learn and manage reports from the POS system (Square).
• Oversee daily cash handling, register reconciliations, and till closures, ensuring accurate record-keeping and accountability.
• Execute seasonal events, promotions, and in-store activities, coordinating with the Operations Manager to align with overall retail goals.

• Support store marketing and promotions, including social media efforts and in-store campaigns. Partner with the Operations Manager to develop strategies that drive traffic and engagement.
• Develop relationships within the community, acting as a representative of CCPC’s values and retail mission.
• Lead in-store events that connect with the community and encourage customer loyalty, promoting both the thrift and boutique aspects of the store.

• Represent CCPC’s mission, vision, and values both within the store and in community interactions.
• Demonstrate flexibility, adaptability, and a positive attitude toward new ideas and change.
• Regularly attend management team meetings and contribute to organizational initiatives.

• Experience: Minimum 3 years of retail management experience, preferably in boutique or thrift settings. Proven experience in team leadership.
• Skills: Strong interpersonal skills, sales and merchandising expertise, and proficiency with POS systems.
• Attributes: Excellent organizational, problem-solving, and communication abilities. Able to work both independently and collaboratively.
• Language: Bilingual in English and Spanish is a plus.

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