Box Office Representative at Huntington Bank Pavilion

Job Summary:

Job Summary:

Position Title: Box Office Representative

Important Note: This position is part-time/seasonal with hours beginning in May of 2026 and working through October of 2026.

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Work in our box office selling tickets, upgrades and any other venue upsells. Assist with will call pickup, VIP ticket programs and answer all ticket and venue related questions.  

WHAT THIS ROLE WILL DO

• Greet guests attending events who come to the box office, assisting with any questions or concerns.

• Utilize venue ticketing system to sell and distribute tickets.

• Facilitate night of show Will Call & Guest List operations.

• Upsell additional venue items to increase revenue.

• Troubleshooting night of show issues (transfers, barcodes, scanning issues, account issues, etc.)

• Provide great customer service to all of our guests to ensure a memorable experience.

• Work with Guest Services/Operations on any ADA requirements and/or possible seat relocations.

• Ensure compliance of company mandated policies and procedures.

• Balancing and reconciling daily/nightly ticket sales.

• Providing knowledge of upcoming events, upgrades and special offers available.

• Perform all other duties as assigned or needed.

• Position requires you to be able to work during all weather conditions, rain or shine, as this is an outdoor venue.

• Position requires constant walking, climbing stairs or standing in one place for long periods of time and occasional sitting, lifting and carrying 25 lbs+.

WHAT THIS PERSON WILL BRING

• Must be at least 18 years of age.

• High School Diploma or equivalent preferred.

• At least 2+ years in a guest service role preferred.

• Customer service friendly attitude.

• Excellent verbal, written, and interpersonal communication skills.

• Attention to detail, quality and accuracy.

• Acute sense of judgment, tact, and diplomacy.

• Availability on event dates, primarily evenings and weekends.

• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.