Box Office Representative (VB Amphitheater)

Job Summary:

Who we are.We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

The role:

The box office is the first point of contact to the facility patrons, we offer services ranging from ticket sales, will call pickup and occasionally seat relocations. The fast paced work environment depends on great customer service and support for the events at our facilities.

What the job is:

• Opens and/or closes ticket window as required
• Accurately dispenses tickets as requested by patrons, accepts payment and makes change accurately
• Maintains accurate counts when selling hard tickets or accesses computer for count of computer printed tickets
• Completes daily sales reports. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Manager for audit
• Fills reservations for seats by mail, and handles Will-Call window according to procedures, or other related duties assigned by supervisor
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to request for service and assistance, able to work independently and handle most box office questions without assistance
• Efficiently and courteously answers questions concerning prices, seating, and events. Gives information concerning upcoming events
• Files various records and reports. Performs related clerical work assigned
• Maintains confidentiality concerning upcoming events
• Maintains a professional attitude and appearance.
• Performs other duties as assigned by the Box Office Manager

What a qualified candidate should possess:

• High School diploma or equivalency required
• Minimum six (6) months experience in box office or cash handling  is strongly preferred
• Excellent verbal and written communication skills
• Ability to count money and make change accurately
• Ability to listen and follow instructions.
• Ability to input data into a computer to record sales transaction.
• Ability to work independently and as a member of the team.
• Excellent customer service skills
• Ability to work flexible hours including evenings, weekends and holidays, as needed.
• Demonstrated communication and cash handling skills required

Equal Employment OpportunityTicketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.