Box Office Representative

The HEAT GroupMiami, Florida

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Paid Holidays

Job Description

The Miami HEAT and Kaseya Center are hiring for Box Office Representatives to sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Responsibilities include but are not limited to:

Provide exceptional customer service to all of our guests at all HEAT games and Arena events.
Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows.

Qualifications:

Accurately distribute will call tickets to our guests for all HEAT games and Arena events.
Must be able to reconcile all daily sales without any overage/shortage occurring.
Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service windows.
Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires.
High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred.
Ticketmaster and Archtics experience a PLUS.

Event Staff Benefits

Competitive Pay Rates
Overtime Pay (I.5 times regular rate) on Company Observed Holidays
Paid Training
Free Parking
Discounted Employee Meals
30% discount at Miami HEAT Retail Store
Eligible formonthly MVP Recognition Program
- (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies)
Elevate Raffle for a chance to win American Express Gift Cards
End of Season Performance Bonus Program*

*must meet required criteria

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

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FAQs About Box Office Representative Jobs at The HEAT Group

What is the work location for this position at The HEAT Group?

This job at The HEAT Group is located in Miami, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The HEAT Group?

Employer has not shared pay details for this role.

What employment applies to this position at The HEAT Group?

The HEAT Group lists this role as a Full-time position.

What experience level is required for this role at The HEAT Group?

The HEAT Group is looking for a candidate with "Entry-level" experience level.

What benefits are offered by The HEAT Group for this role?

The HEAT Group offers Paid Holidays for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at The HEAT Group?

You can apply for this role at The HEAT Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.