Box Office Team Member - Virginia Beach Sports Center

TICKET SELLER - Virginia Beach Sports CenterSports Facilities Management, LLCLOCATION: Virginia Beach, VADEPARTMENT: EVENTS REPORTS TO: EVENTS MANAGERSTATUS: PART-TIME ( NON-EXEMPT)ABOUT THE COMPANY:Virginia Beach Sports Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Virginia Beach, VA. You will join a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Virginia Beach Sports Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Ticket Seller provides the first point of contact for all guests. The Team Member will handle all tickets for public and private events held at VBSC or any other designated facility as necessitated by promoters renting the facilities. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Courteously engaging with the public face-to-face or via telephone

Provides information to the public regarding tickets and facility

Manages the "will-call" portion of the box office

Assists guests with ticketing issues and complaint resolution

Reprints orders as needed

Maintains a professional and polite relationship with team members, clients, and the public

Maintains work area in a professional, neat and clean manner

Assists all event team members and management with any additional duties

Adheres to all policies and procedures of the facility

All other duties as assigned by managementMINIMUM QUALIFICATIONS:High school diploma or equivalent Ability to follow oral and written instructions

Ability to effectively communicate with guests

Ability to make rational decisions and assist customers with problem-solvingMust be available nights, weekends, and holidays

Ability to work a flexible schedule and be prompt for scheduled shift

Must have customer service experience

Must have excellent verbal and written communication skills

Ability to work independently or in a group setting, accept responsibility for designated assignments and exercise judgement and initiative

Ability to multitask and work in a high pressure and fast paced environment

Acts as liaison between the facility and clients, ensuring al clients' requirements are met and facility rules, regulations and policies are adhered toWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift and/or move up to 25 pounds waist high

Working environment is fast-pacedProlonged period of sitting at a desk Will be required to operate a computer

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