Box Office Ticket Seller - CACTI Park of the Palm Beaches

Department: Ticket Operations

Supervisor: Director, Ticket Operations

Classification: Part-time/Non-exempt (Seasonal)

CACTI Park of the Palm Beaches is the Spring Training home to the Houston Astros and Washington Nationals.  This is a two-team state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more.

Summary/Objective:

In this role, you will be an essential part of the game experience and help build memories that last a lifetime. Individuals must be willing and able to ensure excellent customer service to every visiting fan. This position requires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver enjoyable guest experiences combined with the best entertainment value available.

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Help The CACTI Park of the Palm Beaches stay “game-ready” by fulfilling your assigned game day duties while exhibiting exceptional customer service skills and a positive attitude.
• Answer questions concerning events, tickets, schedules and providing information concerning coming attractions.
• Selling, refunding, upgrading and exchanging multiple types of tickets.
• Collecting, accounting for and depositing all monies that have been received or generated.
• Collecting, validating and reporting all coupons, flyers, vouchers, gift cards and other material predicating offers of discounted and/or complimentary tickets.
• Complete and balance daily sales reports.
• Provide excellent customer service such as greeting, serving and thanking all our loyal patrons.
• Determine entitlement to and distribute all Will Call tickets.
• Stay up-to-date on safety and security for all that enter the ballpark.
• Able to follow directions and work well within team setting.
• Other duties as assigned.

Education or Experience and/or Skills:

• High school diploma or GED preferred.
• Must be customer-service oriented and have a fan-friendly attitude.
• Ability to figure simple mathematical problems.
• Ability to communicate effectively with staff and customers.
• Professionalism.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.
• Bilingual is a plus.
• Possess a high level of honesty and integrity.

• Ability to work irregular/extended hours, including nights, weekends and holidays as needed. Game days could range from 3- 7 working hours.
• COM experience preferred.

Work Environment:

This job operates in a stadium setting. The noise level is usually moderate but can be loud within the stadium environment. Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue environment.  Employee will be exposed to weather of varying degrees while performing the duties of this job.

Physical Demands:While performing the duties of this Job, the employee is regularly required to use hands to handle or feel and talk or hear. The employee is regularly required to stand, walk, climb stairs and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 30 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Position Type and Expected Hours of Work

This is a part-time/seasonal position. Ability to work a flexible schedule, including; extended hours, evenings, weekends and holidays. Hours vary according to the game and event schedule.  Must be available to arrive up to two (2) hours prior to game time. Maximum of 40 hours per week.

Travel

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

EOE/M/F/Vet/Disability