Branch Manager (Service Center Operations / RF Communications / Customer Relations) – Tampa

Gatesource HrTampa, Florida

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Life Insurance

Paid Holidays

Paid Vacation

Job Description

The Branch Manager is the primary point of contact for customers within the assigned service area, overseeing a team that includes Radio Frequency (RF) Technicians, administrative staff, and other support personnel. This role ensures the service center operates efficiently, meeting response time goals and delivering exceptional quality for both on-demand and contract services. The position involves monitoring workflow processes, implementing improvements to boost productivity, and fostering a customer-first culture. The Brand Manager is expected to work independently and proactively, with minimal supervision.

Key Responsibilities

Lead, mentor, and develop team members to achieve operational and service excellence.
Oversee service center operations to ensure efficiency, adherence to timelines, and quality standards.
Build and strengthen relationships with customers, maintaining and expanding the client base.
Manage sales activities within the assigned area.
Monitor and achieve profit and loss (P&L) objectives for the center.
Safeguard and manage all physical assets, inventory, and property assigned to the service center.
Plan and administer the service center budget, ensuring fiscal targets are met or exceeded.
Implement and uphold regional policies, procedures, and best practices.

Requirements

Strong understanding of customer needs and the ability to meet commitments.
Proactive problem solver with the ability to perform under pressure.
Self-motivated, results-oriented, and strategic in approach.
Technical knowledge of telecommunications concepts and systems.
Skilled in database use and report generation, with proficiency in Microsoft Office (especially Excel and Word).
Effective communicator with strong motivational skills.
Experience in resource planning and budgeting.
Ability to maintain accurate records related to timekeeping, attendance, safety incidents, and disciplinary actions.
Willingness to travel for training or other operational needs.

Education & Experience

High school diploma required; associate or bachelor’s degree preferred.
3–5 years of leadership experience in emergency services, fire department, law enforcement, or military operations preferred.
3–5 years in progressively responsible management roles.
Experience working under high-pressure conditions to meet objectives.
Background in RF communications is advantageous.
Proficiency in Microsoft Office, with advanced skills in Excel.
Comfortable presenting to small groups of customers.

Benefits

Annual Bonus opportunity
Health insurance
401(k) w/ employer match
Life insurance
Paid holidays & Paid Time Off (PTO)

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FAQs About Branch Manager (Service Center Operations / RF Communications / Customer Relations) – Tampa Jobs at Gatesource Hr

What is the work location for this position at Gatesource Hr?

This job at Gatesource Hr is located in Tampa, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Gatesource Hr?

Employer has not shared pay details for this role.

What employment applies to this position at Gatesource Hr?

Gatesource Hr lists this role as a Full-time position.

What experience level is required for this role at Gatesource Hr?

Gatesource Hr is looking for a candidate with "Director" experience level.

What benefits are offered by Gatesource Hr for this role?

Gatesource Hr offers following benefits: Life Insurance, Paid Holidays, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Gatesource Hr?

You can apply for this role at Gatesource Hr either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.