Branch Warehouse Associate

Job summary

This is a full-time, regular position that supports branch operations. Responsibilities include receiving and stocking warehouse inventory, packing orders, and providing front counter customer assistance. The role may also involve making deliveries and performing other duties as assigned by the Branch Customer Service Lead. The ideal candidate will uphold company policies and core values while demonstrating strong customer service skills and effective communication.

Duties and Responsibilities:

• Ensure the delivery vehicle is safe, well-maintained, and in compliance with all regulatory requirements.
• Assist walk-in customers as directed by the supervisor, including taking and delivering orders and providing general customer support.
• Receive incoming deliveries by unloading trucks, verifying merchandise, and matching incoming items to purchase or sales orders.
• Organize inventory by sorting and placing items on racks, shelves, or in bins based on size, type, style, color, or product code.
• Review customer orders, work orders, shipping documents, or requisitions to determine items for movement, distribution, or shipment.
• Assemble customer orders from stock, placing them on pallets, shelves, or in designated staging or shipping areas.
• Label orders accurately using the appropriate method to ensure correct identification and delivery.
• Maintain cleanliness and organization of the warehouse by sweeping, dusting, and ensuring the work area is safe and orderly at all times.
• Operate a delivery vehicle to transport products to customers, following delivery instructions and company procedures.
• Perform additional duties and special projects as assigned by the supervisor.

Preferred Qualifications:

• Previous experience in warehouse operations, including receiving, stocking, picking, or packing.
• Familiarity with sales processes or concepts; prior sales experience is a plus.
• Self-motivated and able to work independently with minimal supervision.
• Delivery experience involving direct customer interaction and service.

Required Qualifications:

• Strong communication skills with the ability to interact effectively with customers and team members.
• High attention to detail and a commitment to accuracy in all tasks.
• Reliable attendance and a proven ability to work collaboratively in a team environment.
• Physically capable of lifting up to 50 lbs, as well as loading/unloading pallets and handling product movement within a small warehouse space.