Building Security Guard at The Oncenter

POSITION:                  Building Security Guard

DEPARTMENT:           Security

REPORTS TO:             Security Manager

FLSA STATUS:            Part-time, Non-Exempt

VENUES:                      The Oncenter

PAY RATE:                   $18/hour

HOURS:                       Varies; no set hours, 0-29 hours/week

NYS SECURITY GUARD LICENSE REQUIRED

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

As a Building Security Guard at The Oncenter, you will play a crucial role in maintaining a safe and secure environment for all team members and guests, with customer service being your number one focus. Your primary responsibility is to enforce security measures, deter potential incidents, and respond promptly to any security concerns that may arise during operations. This is a flexible, as-needed position with no set weekly schedule. Shifts are offered based on operational needs, and employees may pick up available shifts based on their availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilize surveillance systems to monitor the premises and identify potential security threats.

• Communicate, greet, and offer information or directions to guests in a courteous and helpful manner.

• Conduct foot patrols throughout the facilities, observe ongoing activities, and proactively identify and prevent signs of intrusion.

• Verify credentials and enforce access control measures to restrict entry to authorized personnel only.

• Handle phone calls professionally, provide guidance, and promptly notify relevant individuals as needed.

• Conduct thorough incident investigations and compile accurate incident reports.

• Receive, document, track, and manage deliveries efficiently.

• Oversee the facility's lost and found, contacting individuals upon identifying lost items.

• Promptly respond to fire alarm systems, investigating and notifying the appropriate personnel and authorities.

• Collaborate with staff to ensure clients and guests experience the highest quality service during their events.

• Participate in ongoing training programs to stay updated on security procedures, emergency response protocols, and industry best practices.

• Adhere to the department's dress code and present yourself in a friendly and approachable manner.

• Perform other assigned responsibilities and duties as needed.

• Perform other duties as assigned based on business needs.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.

• New York State Security Guard License.

• Proven experience in security roles, preferably in a large venue or event setting.

• Previous hospitality industry, customer service, or retail experience preferred.

• Ability to remain calm and composed in high-stress situations.

• Flexibility to work irregular hours, including holidays with the opportunity to sign up for open shifts.

SKILLS AND ABILITIES

• Demonstrate reliability and a strong teamwork mindset and the ability to seamlessly execute programs.

• Adaptability to remain flexible and responsive to evolving circumstances.

• Proficiency in handling and resolving high-tension situations, effectively managing challenging guests.

• Clear and effective verbal communication to interact with guests, staff, and emergency personnel.

• Exhibit acute judgment, tact, and diplomacy.

PHYSICAL DEMANDS

• Ability to stand, walk, sit, climb stairs, or patrol extended periods during events and shifts.

• Ability to maintain composure, react promptly, and make decisions swiftly in high-stress situations.

• Agility and flexibility to swiftly walk, run, or move to respond promptly to emergency situations.

• Sharp vision to monitor and observe activities and identify potential security threats.

• Capacity to lift or move objects exceeding 50lbs, barricades, or equipment when necessary.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law. We provide reasonable accommodations for qualified individuals with disabilities in the application and hiring process. Legends Global is a VEVRAA Federal Contractor, encouraging Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply.