Bus Banking Relationship Service Spec

Description

Summary:

The Regional Banking Relationship Service Specialist provides first line service support for business banking lending and depository customers by managing the documentation (deposit) and servicing needs post sale.

Duties and Responsibilities:

• Responsible for providing first line customer service support for Business Banking Customers for several Relationship Managers.
• Responsible for opening and the ongoing maintenance of business depository accounts, including documentation execution with the customer.
• Responsible for handling Business Banking overdrafts (non-sufficient funds) for Customers owned by Relationship Managers.
• Responsible for servicing post loan closing needs such as processing loan advances, loan payments or payoffs in accordance with Huntington policy.   
• Researches and resolves problems regarding service activities and operational issues specific to deposit account and credit relationships.
• Responsible for ensuring fraud process is initiated and followed up on per Huntington Standards.
• Responsible to serve as a product liaison for all products Business customers utilize
• Suggest bank products and services when needed and connect customer to appropriate colleague.
• Responsible for maintaining up to date knowledge of products, services, departmental systems and related technology, policies and procedures.
• Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements.
• Participate in identifying issues of concern and keeping department management informed as needed.  
• Perform other duties as assigned.

Basic Qualifications:

• High School Diploma or GED
• Minimum of 1 year of experience in a high-volume clerical support or banking role

Preferred Qualifications:

• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to build and expand quality internal and external customer relationships
• Must be able to multi-task and work under pressure with minimal supervision
• PC and internet proficiency

Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

The compensation range represents the anticipatedlow and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.