Business Account Specialist II
LancesoftJohnston, RI
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Overview
Remote
On-site
Job Description
Length of Assignment: 12+ months –possibility to extend based on performance/position need Pay range: $22.00 - 30.00/hr on w2 (all inclusive)Important:
- This role is hybrid in the Johnston, RI Office (1301 Atwood Avenue, Johnston, RI)
- Experience with Outlook and Excel required
- Act as the primary point of contact for customers to provide support, resolve issues, and ensure customers’electric service orders are communicated and delivered against service level agreements.
- Perform, validate, or process non-utility billing/CIAC (Cost in Advance of Construction) per applicable tariffs and policy for electric Service projects.
- Complete the design and cost estimates for simple electric service work so that dependencies and construction work can be completed.
- Process electric service request contracts or agreements so that customers can have service construction work completed.
- Work with other business stakeholders to support the fulfillment of customers’requests for electric service.
- Perform prescribed accountabilities for complex residential, commercial or industrial related requests for electric service so that service construction work can be completed.
- Develop and maintain effective relationships with other business units in order to share best practice in customer / operations support and understand and challenge business decisions.
- Promote and implement procedural best practices for customer request support in order to ensure all working practices are compliant with Client policies and regulatory requirements.
- Review customer issues and highlight relevant information in order to enable analysis of key themes and trends.
- As directed, provide team lead support to facilitate concepts, processes, improvements, and best practices in support of the Customer Fulfillment team and customer satisfaction.
- Support team outcomes including cross-training on other team responsibilities,
- assist or lead analysis or reporting, lead process improvements, represent team in cross-functional meetings.
- Bachelor’s degree required
- 5 years of experience with bachelor’s degree
- High School education;9+ years of experience in a customer-facing electric or gas role, design, or construction role, or 7+ years of customer service
- Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns.
- Possesses solid understanding ofEnergy’s electric or gas business, policies from a residential or commercial perspective.
- Adept at software necessary for data entry.
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FAQs About Business Account Specialist II Jobs at Lancesoft
What is the work location for this position at Lancesoft?
This job at Lancesoft is located in Johnston, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lancesoft?
Candidates can expect a pay range of $22.
What employment applies to this position at Lancesoft?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Lancesoft?
You can apply for this role at Lancesoft either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.