Business Analyst (55399)
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Overview
Job Description
Job Title : Business Analyst
FLSA Status:
Department: Information Technology
Date:
Reports To: Senior Business Systems Manager
Approved by:
Location: Pennsauken/Hybrid
Revised by:
About AFR Furniture Rental: AFR Furniture Rental is a premier provider of furniture rentals for homes, offices, and events. With a national footprint and a commitment to excellence, we offer bespoke solutions that cater to our clients' varied needs. We're dedicated to innovation, quality, and superior service, ensuring an unparalleled experience for our clients.
Job Overview: We are looking for an experienced Business Analyst to join our IT team and support the continuous improvement of AFR's core business systems and processes. The ideal candidate will partner with stakeholders across Operations, Finance, Sales, and Customer Service to gather requirements, analyze workflows, and help deliver enhancements across Microsoft Dynamics NAV 2016/Armada, Salesforce CRM, and related integrations and reporting tools.
KEY RESPONSIBILITIES:
- Requirements Gathering & Analysis: Partner with business users to elicit, document, and validate requirements; translate needs into user stories, process maps, and acceptance criteria.
- Process Improvement: Analyze current workflows (order-to-cash, procure-to-pay, inventory/asset tracking, billing, and logistics) and recommend solutions to improve efficiency, accuracy, and customer experience.
- Collaboration with Technical Teams: Work closely with internal IT, developers, and vendors to clarify requirements, evaluate options, and support successful delivery of enhancements and fixes.
- Testing & Quality Assurance: Develop test plans and coordinate functional testing and user acceptance testing (UAT); track issues to resolution and confirm readiness for deployment.
- Reporting & Data Management: Support reporting needs, data validation, and KPI definition; partner with BI resources on dashboards and operational/financial reporting (e.g., Power BI).
- Change Management & Training: Assist with communication, training materials, and end-user support to ensure adoption of new processes and system changes.
- Documentation: Maintain documentation of business processes, requirements, configurations, and best practices to support ongoing operations and continuous improvement.
- Project Support: Participate in cross-functional initiatives including integrations and future ERP modernization activities (fit-gap support, process standardization, and data readiness)
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