Business Analyst

Responsible for one or more of the following: 

• Understanding our business- Demonstrate familiarity with all facets of the company’s business and exhibit an understanding of services provided and customers served throughout the network
• Solutioning- Document requirements and assist in analyzing and reviewing potential solutions
• Project Delivery- Contribute as an active and positive member on project teams to deliver or exceed project outcomes
• Improvement & Innovation- Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients

DETAILED ACCOUNTABILITIES

• Serve as the primary contact for select vendor software and manage the application vendor relationship
• Schedule and attend regular vendor update meetings
• Coordinate technical assistance between Cushman & Wakefield & the application vendor
• Recommend process improvement opportunities related to the application  – document current state process and create future state process documentation
• Participate in configuration and change management applications and related transaction processing, reporting and analytic systems with which it shares interfaces in compliance with governance guidelines, policies and procedures
• Coordinate change management initiatives of upgrades and patches. Develop and implement testing plans, interfacing results with the vendor for a quality release
• Develop upgrade & training documentation and alert user community of changes
• Deliver proactive approach with each applications group by function and geographic team with regard to business process re-engineering, internal control objectives, and best practices to address business needs, identify and solve problems, and enhance service levels
• Maintain awareness & communicate applications system scheduled events, including: updates, upgrades, modifications, and related testing/approvals, as well as annual disaster recovery testing and the potential impact of those events on the business users
• Create and execute communication plans to improve user adoption and effectiveness
• Develop and deliver  training programs and communications to improve user adoption and effectiveness of new and existing features
• Perform regular system monitoring to ensure data integrity  and support internal and external operational audits
• Write, maintain, and support a variety of queries and reports including ad hoc requests
• Actively solicit feedback and recommendations from the user community to determine an action plan to implement recommendations
• Adhere to industry standard legal requirements and security policies and ensure compliance
• Remain educated and up-to-date with current technologies, solutions, trends and risks
• Assist with mentoring and/or training of staff
• Prior experience working with Yardi, MRI, Nexus or Sharepoint a plus