Business Analyst - Contact Center & IVR (Banking & Agile)
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Overview
Remote
On-site
Compensation
$60-$60/hour
Job Description
- Minimum 7 years in a large complex banking organization or major consulting organization focused on a Business Analysis type role with Contact Center subject matter expert with IVR knowledge.
- 7 years of experience in Agile Way of Working.
- Understand the enterprise architecture and the different systems/components involved such as Services, ODM, Databases, s, BPM.
- Familiarity with Agile Processes, Ceremonies, and Structure as the role involves support one or more Data Ingestion squads.
- Data driven, ability to write moderate to complex queries to perform adequate analysis on data for requirements gathering.
- Working with Business and Development teams to determine required technical solutions.
- Documenting business and functional requirements, including data flow, business rules, and use cases.
- Document the end-to-end architecture of the solution.
- Understanding and being able to translate data logic and data transformations.
- Assisting the QA and UAT teams during testing phases of the project / sprint and supporting Development teams in resolving any bugs that arise.
- Assisting with Scrum ceremonies and driving ongoing Sprint Planning and Backlog Refinement sessions.
- Coordinating meetings with various business unit subject matter experts to solicit and cross-reference business and functional requirements.
- Resolving any Production issues or data quality inquiries with Business and Development teams through investigation into the root causes
- Familiarity with using JIRA or equivalent software to document and track user stories.
- Excellent interpersonal skills and ability to thrive in a collaborative environment.
- Goal-orientated, self-motivated and adapts to changing situations and requirements.
- Strong organizational and analytical skills.
- Bachelor's degree or higher degree in technical field or equivalent.
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FAQs About Business Analyst - Contact Center & IVR (Banking & Agile) Jobs at Macpower Digital Assets Edge Private Limited
What is the work location for this position at Macpower Digital Assets Edge Private Limited?
This job at Macpower Digital Assets Edge Private Limited is located in Alpharetta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Macpower Digital Assets Edge Private Limited?
Candidates can expect a pay range of $60–$60 per hour for this role.
What employment applies to this position at Macpower Digital Assets Edge Private Limited?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Macpower Digital Assets Edge Private Limited?
You can apply for this role at Macpower Digital Assets Edge Private Limited either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.