Business Analyst

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Will be at Quincy, MA site to start for training. Will also be required to support additional sites on a rotating basis in the South area (starting with Plymouth and eventually including Braintree, Weymouth, Easton, Taunton).

If you reside in Quincy, MA, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Primary Responsibilities:

• Act as the liaison between Business and Developers and QA groups within the scrum team
• Ability to independently collaborate with other IT teams to understand current system states and Web Services that needs to be utilized for the user stories
• Understand the data elements on the web services to help map them to the business requirements
• Work closely with the Developers to create various screen mock ups and help them map data to screen
• Support BA, Dev and QA teams during the lifecycle of the project within the scrum team
• Participate/ Support Agile process (feature and user story grooming sessions, user story sizing)
• Ensure that Dev and QA thoroughly understand the business requirements
• Ensure that the test cases and test scripts are complete and cover all aspects of testing a story
• Extensive Experience to work with web services
• Manage SFDC development cycle to ensure compliance with internal governance and standards
• Develop functional specifications for system features and reports
• Work with cross-functional teams to collect data and generate competitive strategies
• Administer system and analyze database metrics to ensure project/product optimization
• Perform configuration and customization of Salesforce platform (workflows, dashboards, custom objects, etc.)
• Awareness on AppExchange solutions and add-ons to enhance CRM
• Working with SQL queries, and Service Cloud, Health Cloud products
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in CS, IT or business-related field
• 2+ years of experience working in Agile delivery processes
• 2+ years of system analysis experience
• 2+ years of experience writing clear, detailed system and business requirements
• 2+ years of experience in data gathering, analysis, and interpretation
• 2+ years of experience supporting product marketing and internal/external communications, including translating technical capabilities into clear, consumable messaging
• 2+ years of experience managing or supporting production issues, including triage, root cause analysis, and coordination with engineering and business stakeholders
• 2+ years of experience analyzing user feedback, operational metrics, and production insights to inform product improvements and prioritization
• 1+ years of experience creating and executing test plans and test cases

Preferred Qualifications:

• Bachelor's Degree in related field (typically in healthcare administration, psychology or healthcare related field)
• Healthcare Industry experience
• Enterprise Application Integration (EAI) experience
• Experience working with test plans and test cases
• Experience serving as Salesforce subject matter expert (SME)
• Experience working with Agile project management tools such as Rally or Jira
• Proficiency with MS Visio, Draw.io
• Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access)
• Proficiency with MS Project
• Proficiency with SOAPUI or Postman
• Knowledge of the Software/System Development Life Cycle
• Understanding of integration tools/ Apps with Salesforce
• Ability to troubleshoot, identify cause, design and provide effective solutions
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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