Business Analyst Government & Regulatory Programs - Stamford, CT (Hybrid)
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Overview
Remote
On-site
Compensation
$48-$68/hour
Job Description
Business Analyst – Government & Regulatory Programs Location: Stamford, CT (Hybrid) Duration: Long Term Position Overview:
- We are seeking a Business Analyst – Government & Regulatory Programs to translate government and regulatory requirements into practical, customer-facing and agent-facing business solutions.
- The ideal candidate will have strong telecommunications or cable industry experience and understand how regulatory requirements impact customers, customer service agents, business operations, and technology systems.
- This role requires someone who can think outside the box, simplify complex regulations, and translate them into clear business requirements, customer journeys, agent workflows, and technology solutions.
- Analyze new federal, state, and local regulatory requirements and assess business impacts.
- Translate regulatory and compliance requirements into clear business and functional requirements.
- Partner with Legal, Regulatory, Product, Operations, UX, and Technology teams.
- Gather, document, and validate requirements for customer-facing and agent-facing systems.
- Facilitate requirements workshops with cross-functional stakeholders.
- Create user stories, acceptance criteria, process flows, and business process documentation.
- Define customer journeys and agent workflows that support compliant and intuitive experiences.
- Collaborate with UX teams to review wireframes, prototypes, and customer experience designs.
- Work closely with Product Owners and Technology teams throughout Agile/Scrum development cycles.
- Support solution design and implementation discussions.
- Identify opportunities to simplify processes and reduce operational complexity while maintaining compliance.
- Support User Acceptance Testing (UAT).
- Validate that implemented solutions meet business objectives and regulatory requirements.
- Serve as a liaison between business stakeholders and technical teams throughout project delivery.
- Use AI tools such as Microsoft Copilot and Claude to support requirements gathering, analysis, documentation, and business analysis activities.
- Bachelor's degree in Business, Information Systems, Communications, or a related field.
- 3+ years of Business Analysis experience.
- Telecommunications or cable industry experience strongly preferred.
- Experience gathering and documenting business and functional requirements.
- Experience working within Agile/Scrum environments.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Experience facilitating meetings and requirements workshops with cross-functional teams.
- Ability to manage multiple initiatives simultaneously.
- Strong ability to translate complex business or regulatory requirements into actionable solutions.
- Experience supporting regulatory or compliance initiatives.
- Experience with FCC regulations or other federal/state regulatory requirements.
- Knowledge of Customer Experience (CX) principles.
- Experience designing agent workflows, customer journeys, and operational processes.
- Experience working with Legal, Regulatory, Compliance, Product, Operations, UX, and Technology teams.
- Familiarity with privacy requirements and accessibility standards.
- Experience with JIRA and Confluence.
- Experience writing user stories and acceptance criteria.
- Experience supporting UAT.
- CBAP, CCBA, or Agile certifications preferred.
- Hands-on experience using Microsoft Copilot and Claude/Generative AI for requirements gathering and business analysis.
Automate your job search with Sonara.
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FAQs About Business Analyst Government & Regulatory Programs - Stamford, CT (Hybrid) Jobs at TalentBridge
What is the work location for this position at TalentBridge?
This job at TalentBridge is located in Stamford, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TalentBridge?
Candidates can expect a pay range of $48–$68 per hour for this role.
What employment applies to this position at TalentBridge?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at TalentBridge?
You can apply for this role at TalentBridge either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.