Business Banking AI & Process Optimization Leader

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

This role supports the Business Banking Sales organization by identifying, prioritizing, and implementing AI-driven solutions that improve sales effectiveness, operational efficiency, and client experience.

It calls for a leader who blends strong project management and process improvement skills with a keen understanding of emerging AI technologies, change management, and banking efficiencies. Close collaboration with sales, AI Center of Excellence, operations, risk, product, and technology teams is essential to ensure measurable outcomes and drive the organization's AI strategy forward.

This role will also drive broader process improvement efforts across Business Banking. This role is responsible for proactively identifying inefficiencies, standardizing workflows, and leading end-to-end optimization initiatives that enhance scalability, reduce risk, and improve client and employee outcomes-regardless of whether AI is the primary lever. The leader will partner cross-functionally to prioritize high-impact opportunities and deliver sustainable, measurable improvements through operational excellence, data-driven insights, and strong change leadership.

The leader is responsible for shaping and executing Business Banking's enablement strategy in support of Relationship Manager (RM) productivity, client coverage effectiveness, and Portfolio Management (PM) excellence. This role owns the end-to-end vision, prioritization, and delivery of AI, and analytics platforms that modernize how Business Banking originates business, and serves clients.

ESSENTIAL FUNCTIONS:

• Collaborate cross-functionally with sales, product, technology, and analytics teams to develop, pilot, and scale AI & ML initiatives.
• Translate complex AI & ML concepts into actionable business strategies and communicate recommendations to stakeholders at all levels.
• Monitor and measure the impact of implemented solutions, continuously iterating to maximize business value.
• Proactively identify opportunities to apply AI and automation to improve sales performance, operational efficiency, client engagement, and banker effectiveness within business banking.
• Partner with business line leadership to develop and maintain an AI initiative roadmap aligned with strategic priorities and measurable business outcomes.
• Evaluate and prioritize AI use cases based on business value, feasibility, risk, adoption readiness, and operational impact.
• Translate business challenges into callable solutions and actionable implementation plans
• Analyze existing sales and operational workflows to identify inefficiencies and automation opportunities.
• Apply process improvement methodologies to redesign workflows and improve outcomes.
• Drive user adoption and behavioral changes across the business banking sales organization.
• Develop communication and engagement strategies to increase awareness and utilization of AI tools. Partner with frontline leaders to gather feedback, address barriers, and improve user experience.
• Track adoption metrics and business outcomes, providing regular updates to leadership.
• Prepare executive-level presentations, status updates, and business case recommendations.
• Communicate project risks, dependencies, and performance metrics to senior leadership. Serve as a trusted advisor to business stakeholders on AI capabilities, business trends, and implementation opportunities.
• Analyze business challenges and proactively identify opportunities to leverage AI & ML for improved sales processes, customer engagement, and operational efficiency.
• It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp's "Code of Ethics". Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.