Business Development Associate Manager

What You’ll Do

• Become an expert in the Arrive business model, our competitive advantages, and our soon-to-be proprietary software. 
• Act as a liaison for other departments and department leaders for their respective team.
• Work with a team of new business development reps to strategically develop their relationships with existing and prospective customers; focusing on those newest to sales and the industry.
• Set expectations for your team and ensure each rep is meeting/exceeding their metrics goals through coaching and incentives.
• Strengthen your reps’ knowledge of the market and assist with pricing/negotiation as needed.
• Oversee award management to ensure we’re accepting the appropriate shipments, the customer is giving us the right volume and lanes, and we’re evaluating profitability.
• Support the individual contributors for the team dispatch control board, including appointment, load, and pricing management.
• Collaborate with assigned sales manager to drive best practices and efficiency improvement for the team.
• Assist with aging to limit invoicing issues and manage DSOs.
• Utilize the new customer onboarding SOP to facilitate an efficient and accurate onboarding that is a differentiator for Arrive Logistics.
• Support and implement service initiatives.

Qualifications

• An Associate or Bachelor’s Degree in a related field of study and at least three years of previous experience in Customer Sales or Account Management at a 3PL or an equivalent combination of education and experience.
• Previous management experience is preferred.
• An existing book of business and account contacts is preferred.
• Demonstrated market awareness and ability to price TL shipments accordingly. 
• Exceptional communication and interpersonal skills, both written and verbal.
• Able to work collaboratively and cross-functionally with other team members to achieve results.
• Proficient in the Microsoft Office suite and Google Suite.
• Able to travel up to 10% of the time.
• Desire to develop the next generation of freight brokers.

Supervisory Responsibility:

• This position has supervisory responsibilities of direct reports within a Business Development Manager’s Team.
• The ability to challenge team & hold them accountable through goals & metrics.
• This is an in-office role with occasional opportunities to work from home. This leader must be developing and leading the team in person in order to be successful.

The Perks of Working With Us

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get relocation assistance! If you are not local to the area, we offer relocation packages.