Business Development & Operations Specialist

ABOUT AERO

At Aero, we believe that exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we're redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people-prioritizing transparency, support, accountability, and fulfillment to foster a culture of trust and purpose.

ROLE OVERVIEW

The Business Development & Operations Specialist is a highly cross-functional role responsible for supporting the day-to-day operations of Aero's partner ecosystem and enabling demand generation initiatives. Serving as a primary point of contact for external partners and internal teams, this role ensures seamless execution across partner support, operational workflows, contracts, commissions, reporting, and onboarding.

The role partners closely with Concierge and cross-functional teams to support high-touch booking experiences and represent partner and client-facing needs as systems and processes evolve. This position plays a critical role in scaling Aero's partnerships and demand generation channels while maintaining a high-quality partner and guest experience.

RESPONSIBILITES

• Partnerships Support
• Serve as the primary support contact for travel advisors, agencies, and partners, addressing day-to-day operational questions and requests
• Support high-touch booking coordination and post-booking partner engagement
• Collaborate with concierge and internal teams to coordinate partnership-related fulfillment activities
• Support non-standard booking scenarios by coordinating with internal stakeholders as needed
• Onboard new partners by providing booking guidance, program information, and required onboarding materials
• Proactively engage partners to support onboarding, booking enablement, and understanding of commission processes
• Develop and maintain partner enablement resources to support booking and engagement
• Serve as a point of contact for partner content-related questions, coordinating with Experience or Marketing teams as needed
• Support partner onboarding and enablement initiatives, including participation in webinars and live training session

Contracts & Legal Operations

Create, manage, and maintain partner contracts and commercial agreementsSupport contract inquiries, updates, and renewals in coordination with internal stakeholdersPrepare and review contract markups to support internal review and approvalMonitor agreement status and coordinate follow-ups to support timely renewals

Reporting & Revenue Operations

Manage partner booking and promotional assets, ensuring accurate tracking and data integrity across systemsMaintain strong data quality standards by proactively identifying gaps, inconsistencies, and anomaliesDeliver partner and channel performance reporting, including bookings, promotions, and revenue insightsPrepare demand generation performance summaries for leadership and executive audiencesDevelop booked-flight reporting and ad hoc analyses to support internal teams and partnersPartner with Finance and cross-functional teams to resolve reporting issues and continuously improve data reliability

Finance & Commissions

Support partner commission and payment workflows in coordination with FinancePrepare and distribute commission documentation and invoices for partnersServe as a primary point of contact for partner commission- and payment-related inquiries

Cross-Functional Collaboration

Lead project integrations related to departmental requirements and partner-facing workflowsCollaborate cross-functionally to support partnership marketing and demand generation initiativesShare regular partner updates with Marketing to support lifecycle and engagement effortsTrack partnership-related requests and coordinate routing to appropriate stakeholdersCoordinate closely with Partnerships, Marketing, Concierge, Finance, Legal, Analytics, and Experience teams

REQUIREMENTS

• 3+ years of experience in partnerships operations, revenue operations, travel industry operations, or client/partner support
• Experience working with partner- or channel-driven business models preferred
• Strong operational mindset with high attention to detail
• Comfortable managing contracts, reporting, and cross-functional workflows simultaneously
• Experience working with contract management platforms, CRM systems, booking or ticketing tools (Sabre/GDS) platform integration, and reporting platforms
• Excellent written and verbal communication skills
• Highly organized, proactive, and able to manage a high volume of inbound requests

$75,000 - $100,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.