Business Development Center Agent - Call Center

Job Description:

Position Title: Business Development Center Agent

Location: Dallas, TX - Hybrid Remote (Work from home and local in-office location)*

(Internal candidates may be considered depending on current location)

Employment Type: Full-time, non-exempt

Pay Range: $19.25- $21.00 per hour

Full Time Availability Required:  9 Hour Shift between the hours of 8 a.m. – 7 p.m. CST with a one-hour lunch; some weekend availability may be required.

Job Description:

This position is a hybrid/remote, call center role that predominantly works from home. In-person training will be provide at a local store branch or HQ office. Responsible for assisting and connecting customers appropriately via our call center processes. The success of this position will rely on consistently collecting data and bringing value to our customer interactions. You must be customer service driven, a detail-orientated individual and have exceptional organizational skills.

Essential Job Functions:

• Ensure that each incoming call is answered in a welcoming and professional manner

• Learn, understand, document, and adhere to customer connection processes

• Diligently and attentively work to reach new customers via phone; collect information and transfer them on to correct personnel

• Returning emails and other administrative functions when assigned

• Develop and implement unique customer connection processes to ensure work is completed thoroughly (all contact information is collected and transferred within the CRM)

• 100% Commit to becoming an expert in customer service with every call

Minimum Requirements:

• 2 year Call Center or high call volume with high digital lead volume (60+ digital leads per day)

• 2 years of Front Desk, Receptionist, or Customer Service experience preferred

• High school or equivalent

• Must have high speed internet and quiet and dedicated work space for hybrid work.

Knowledge, Skills, and Abilities

• Exceptionally well-spoken, well-written and professional; speak with confidence and create an undeniably positive first impression.

• Results and goal driven, persistent, self-confident, prospecting skills, can handle rejection, ability to retain a large amount of product knowledge.

• Demonstrate the ability to listen, think quickly, and identify client needs

• Ability to document notes thoroughly in order for the team to consistently follow up with prospects, existing customers, and comply with the pre and post-sales process

• Data entry for every lead, ensure relevant data

• Task oriented, detail driven

• Ability to deliver results and meet goals with minimal supervision

• Staying on task and showing energy while answering calls.

• Must have strong empathetic and customer relations skills

• Bilingual preferred (Spanish)

• Sales Force experience and software literate

• Knowledge of the mobility industry

• Ability to multi-task

*Location: This position is a hybrid position. Candidate must be comfortable commuting to a company location for onsite training and in-person work as needed. Dallas locations include: Arlington, Carrollton, and Rowlett.

Benefits:

• Competitive hourly base pay

• Medical

• Dental, Vision, Life, & Disability Insurance

• Flexible Spending Accounts

• Health Savings Account

• 401(k) with an employer match

• Paid time off and Paid Holiday

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.