Business Development Coordinator (BDC)
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Overview
Job Description
About Us
Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service—and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment.
Job Description
Ancira South Park Nissan is seeking a confident, motivated, and customer-focused Sales BDC Representative to join our team. In this role, you will serve as the first point of contact for many prospective buyers and play a key role in building trust through timely, professional communication.
The ideal candidate is tech-savvy, comfortable appearing on camera, and excited to represent the Nissan brands as well as Pre-Owned Inventory using modern digital tools including personalized video messaging.
Schedule: Alternating 8-8 M-F with 1 day off during the week; Fixed lunchtime; Closed Sundays. Must Work Saturdays.
Expect Entry Level $40,000 to Expert Level $100,000 Per Year Compensation
Our pay plan rewards your Prompt, Excellent Customer Interactions!
Benefits
- Health, Dental & Vision Insurance
- Disability Insurance, Life Insurance, and Mental Health Care
- Paid Time Off
- Paid Holidays
- 401k with Employer Match
- Employee Discounts
- Employee Assistance Program
Key Responsibilities
- Respond promptly and professionally to inbound internet leads, phone calls, texts, and email inquiries
- Record and send personalized video messages to introduce yourself, answer questions, and showcase inventory that best suits the customer's interests/needs
- Set and confirm customer appointments with the Sales Team
- Follow up with unsold showroom traffic, internet leads, and phone prospects
- Maintain consistent communication throughout the customer buying journey
- Accurately log all customer interactions, notes, and appointment statuses in the CRM
- Collaborate closely with Sales Managers and Product Specialists to ensure a seamless experience
- Meet or exceed daily and monthly lead response, appointment, and follow-up goals
Qualifications
- Prior experience in a BDC, call center, or customer service role (automotive experience helpful)
- Comfortable appearing on camera and using video communication tools (e.g., Snapcell, Covideo, or similar)
- Strong written and verbal communication skills
- Professional phone etiquette and presentation
- Strong organizational skills with attention to detail
- Proficiency with CRM systems and digital communication platforms
- Self-motivated and goal-oriented mindset
- High school diploma or equivalent required; additional education or training preferred
Why Work With Us
- Represent top-tier vehicles known for quality, luxury, and innovation
- Competitive base pay plus bonus opportunities
- Comprehensive benefits package
- Paid training and career development support
- Positive, team-oriented environment with strong leadership
We are a high-volume dealership committed to customer satisfaction and integrity. If you believe in excellence, enjoy working with people, and want to be part of a winning automotive team, we encourage you to apply.
EOE
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FAQs About Business Development Coordinator (BDC) Jobs at South Park Nissan
- Alternate-schedule
- Full-time