Business Development Mgr

MarineMaxWest Palm Beach, FL

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Background: Internet leads continue to grow. An opportunity exist to improve in all aspects of how we handle internet leads. Areas of opportunity include response time, quality of response, follow up, improving customer experience, improving team utilization and effectiveness, process development, lead nurture, etc.

FUNCTIONS:

Oversee the processing of all incoming Leads
Monitor, Report and Improve Hubspot utilization and Follow Up compliance
Monitor, Report and Improve Conversion Metrics
Monitor and Report and Improve FANS Metrics

RELATIONSHIPS:

Reports to General Manager or Regional/District President
Coordinates with all Team Members to ensure Lead Capture and Conversion, and all FANS Metrics are being met.
Coordinate out-of-market leads with other dealers
Coordinate the back up of duties when unavailable

RESPONSIBILITIES:

Company Expert on Hubspot

Learn all necessary aspects and functionality of Hubspot
Monitor progress with quantity and quality of Follow Up
Utilize Qlik Sales Qualified Dashboard to monitor progress
Utilize Hubspot Dashboards

Nurture and enhance Client relationships with our organization

Enhance frequency of communication with Contacts
Provide Contacts with valuable content to nurture and improve their desire to purchase products from ourcompany
Fill the communication time voids between sales communications to keep our products and company atthe top of Contact's consideration set when they are ready to reengage
Improve attendance at company sales events and classes

Nurture and enhance Sold relationships

Enhance frequency of communication with Sold Contacts
Provide Sold Contacts with valuable content to facilitate the enjoyment and maintenance of their boat
Fill the communication time voids between sales communications to ensure our Sold customers do notfeel forgotten after the sale
Improve attendance at company sales events and classes

Monitor, Report and Improve Conversion Metrics

Monitor, Report and Improve Conversion Rate by Source, Brand, Store and Sales Consultant

Monitor, Report and Improve Internal and External FANS Metrics for our Team and Clients

Process all Internal and External FANS notifications.
Develop Internal FANS program to measure our Internal Team Member Satisfaction. Measured and reported on a quarterly basis.

Ethics/Standards/Values Communicated and Reinforced with Our Team

Consistently monitor and mentor our Team to ensure our Standards and Values are upheld and ingrained throughout our organization

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FAQs About Business Development Mgr Jobs at MarineMax

What is the work location for this position at MarineMax?

This job at MarineMax is located in West Palm Beach, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MarineMax?

Employer has not shared pay details for this role.

What employment applies to this position at MarineMax?

MarineMax lists this role as a Full-time position.

What experience level is required for this role at MarineMax?

MarineMax is looking for a candidate with "Director" experience level.

What benefits are offered by MarineMax for this role?

MarineMax offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at MarineMax?

You can apply for this role at MarineMax either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.